Strange Shipping Calculations


Customer Service


(Note: This was happening with a large order I was messing around with the other day, ~30 card sleeve items in the cart, and I noticed that different combinations were giving wildly different shipping prices. This is simply an example to easily reproduce the issue.)

So, I'm looking at getting some card sleeves for all of my decks that are coming with my Cards subscription (Encounters, Crits, Chase, etc).

It seems that there is some weirdness with adding multiples of items into the cart. Here's the items I'm using as an example (almost identical products):

http://paizo.com/products/btpy7lah?Sleeves-KungFu-Girl-Blue
http://paizo.com/products/btpy7lai?Sleeves-KungFu-Girl-Green
http://paizo.com/products/btpy7laj?Sleeves-KungFu-Girl-Black

Using Standard Postal Delivery.

1x Blue, 1x Green, 1x Black: $6.29
2x Blue, 1x Green: $7.97
2x Blue, 1x Black: $7.30
2x Green, 1x Blue: $6.96
2x Green, 1x Black: $5.28
2x Black, 1x Blue: $5.62
2x Black, 1x Green: $4.61
3x Blue: $8.98
3x Green: $5.62
3x Black: $4.27

Is there a reason that seemingly identical products would have wildly differing shipping prices, and is there a way to predict these without having to check each individual item in a cart by itself to determine this?

Customer Service Ray of Funshine

We are looking into what's causing this and will get back to you with more information.


Any update on this? I have my subscription order pending still at the moment due to additional items that seem to have exhorbitant shipping on them (emailed, but no response to that either!)

Customer Service Ray of Funshine

I'm sorry for the delay in following up on this!

It looks like the variations were coming from slightly different shipping information set to each product. Some of the items use "inherited" information from similar items, if we have not actually had them in the warehouse before to verify the exact data.

It believe the Webstore Manager adjusted some of these, as well as we could, without actually having some of the items pass through the warehouse before. Additionally, the tech team has recently rolled some major updates to the overall shipping code.

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