Emerald Spire Special Edition

[Senjak Telva]

When are we supposed to receive the special edition of the Emerald Spire from the print pack add-on from the kickstarter?

[Ryan Dancey]

If you did not complete the Pledge Manager process before we sold out of the Leatherette covered versions please email [e-mail] immediately.

If you did, and you're expecting delivery and haven't received the package, please contact [e-mail] - but only if you completed the Pledge Manager process with the Print Pack Add-On in your cart.

[DeciusBrutus]

What is the expected turnaround time for emails to c.s@p.c?

[Mourn Blackhand]

I don't know, but I'm still waiting.

[Wszebor Uriev]

I've gotten confusing emails from CS. First I got the option because they were out of leatherette volumes. So I selected the refund. The next email I got was telling me that I was being shipped the emerald spire volume - but it did not specify which. oO

I have emails out to them. If I don't hear back tomorrow then they'll be getting a phone call.

[Mourn Blackhand]

Called CS today and they were able to fix me right up!

[Wszebor Uriev]

Same here. They are really backed up with emails, but I got to speak to the ever wonderful Sharaya. She fixes everything! Someone give her additional gp :)

[Sara Marie]

DeciusBrutus wrote:

What is the expected turnaround time for emails to c.s@p.c?

We were not expecting a new influx of emails for kickstarter orders and Paizo CS was/is in critical mode (with a backlog of between 1600-1700 emails) we have been prioritizing emails relating to our monthly subscription process and pending orders. So we do not have a defined ETA.

That being said, it would be extremely helpful if you could email us instead of call. We can process more issues much faster via email and, if needed, easily forward on to Goblinworks and keep track of the conversation that way.