PACG Subscription Issue

[UndeadMitch]

It currently has the Skull and Shackles base set and Character Add-On deck in my Subscriptions, but I was charged for and picked those two both up at Gencon as part of my subscription already. I just want to make sure I don't get charged for them twice.

Also, I wasn't able to pick up my subscription at Gencon until Sunday, and only got two of the promos that I was supposed to. I got Goblin Keelaulin' and Goblin Weidling, but not the others. I was told that I would get them in the mail, but don't see them on the list of stuff in my subscription.

[Tim Felts]

UndeadMitch wrote:

It currently has the Skull and Shackles base set and Character Add-On deck in my Subscriptions, but I was charged for and picked those two both up at Gencon as part of my subscription already. I just want to make sure I don't get charged for them twice.

Also, I wasn't able to pick up my subscription at Gencon until Sunday, and only got two of the promos that I was supposed to. I got Goblin Keelaulin' and Goblin Weidling, but not the others. I was told that I would get them in the mail, but don't see them on the list of stuff in my subscription.

I also picked up at GenCon and I am showing the same as you (still in my subscriptions). I picked up on Thursday and was told they only had those two promos. I am also missing the other promos on my subscription page...sounds like it might be universal.

Tim

[UndeadMitch]

I'm worried less about the promos and more about getting charged again for a product I've already payed for and received. I'm sure it will get taken care of, I'm just making sure.

[Sharaya]

Duplicate items showing up on the Example Subscription Shipments section is a display glitch. You will not receive those items again.

As for the promo cards, we are working on some kind of "switch" to fix all of the Gen Con orders at once, and will get those taken care of as soon as we can.