Hello,
My latest credit card bill shows $67.95 USD charged to my Mastercard with a Trans Date of July 18th. All my orders are using store credit so I am confused as to just where this charge is coming from.
Please assist.
Thank you.
Paizo Customer Service Algorithm
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Greetings Asmodeus,
This looks to be due to an error in how the order was processed, and I've refunded you the $67.95 that was charged and ensured that the order was covered in full from your available store credit. The refund should appear back in your account within the next 2 to 5 business days. I apologize that this happened.
I've also let our tech team know about this so can look into what caused this and prevent it from happening again. Let me know if I can assist you with anything else and I'll be glad to do so. Thanks!
- Erik Keith
Thank you, Erik.