Payment loop


Customer Service


Hello!
Several months past, I had to cancel my Paizo subscriptions, but am able to renew them now.

I added the following to my cart:

Pathfinder Roleplaying Game subcription starting with the Advanced Class Guide
Pathfinder Campaign Setting subcription starting with the Technology Guide
Pathfinder Player Companion subscription starting with People of the River

After entering all of my information in checkout, I click "Place Your Order" under the "Confirm Your Order" tab, and it takes me to a screen asking me to verify the code on the back of the card I am using.
I did so, and it took me back to my shopping cart with no errors or explanation.
I tried to checkout several times with the same result, then changed my payment to a Discover, rather than Visa. The same screen popped up, asking me to verify the code on my Visa, even though the payment method chosen was Discover.
I cleared my browser cache, deleted my cookies, logged out and in, closed and reopened my browser, restarted my computer... nothing seems to work.
I haven't seen an update regarding problems checking out since July 2nd, but this has been a problem for me for almost 5 days.
Is there anything else I can try?
Thanks for your time!


Adventure Path Charter Subscriber

I had same issue yesterday and removing a preorder item fixed my problem. So try doing the ACG as it's own order and see if that's fixes the issue.


If that is the issue, I'm not sure what to do, because all of the listed items I want to start my subscriptions on are preorder!

I bought a PDF just now to see if it was a problem on my end, and the transaction went through with no problems.

Not sure how to proceed, have sent two emails to customer service this week without reply. (July 5th, July 7th)


Trying to view my cart now (with just the 3 subscriptions) sends me straight to an error page. :(

Customer Service Ray of Funshine

Hi Absynthyne,

I'm sorry you've been having some much trouble with this. It looks like there was something on our side that was causing this to not submit all the way. We've have been having some bugs that cause problems if pre-order items are submitted with other items. I was able to poke things from our side of the system to get the order submitted, and you should soon get an email confirming the order information.

If we can help with anything else, please let us know.

Thanks!
Sharaya


Thank you so much Sharaya!!!
I got my confirmation today and am happy to report I'm subscribed to maximum capacity. :)

1000 thanks again.

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