CEO, Goblinworks
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We completed the process of bringing the Enrollment status of people who purchased access to Open, Early or Alpha Enrollment for Pathfinder Online via the Goblin Squad Store on paizo.com into the goblinworks.com site yesterday. Late last night we identified a problem which has affected a limited number of accounts. This email will explain the problem and what steps you need to take to address it if you are affected.
If a player had created an account on goblinworks.com prior to the transfer of Enrollment status, we attempted to match those accounts to the data from paizo.com. In a limited number of cases, those records were not matched properly and we created new goblinworks.com accounts for users who already had them.
We then sent a notice to all the customers that their Goblin Squad Store purchases had been transferred. Subsequently, we discovered the error with the mis-matched account info. So you should have received a message from our system telling you that you could access your goblinworks.com account, but when you attempted to do so you would have received an error message of some kind.
We moved the Enrollment status to your original account and if your original account did not have the same email address, we updated the email address on your original account.
Disregard the link in the email you received previously. Log in instead to your original goblinworks.com account. If you have forgotten your password, use the password reset link, and a new password generation email will be sent to you.
When you log on to your original account and visit the Account page you should see the correct Enrollment status - Open, Early or Alpha. At this time we're not displaying any other aspects of user's accounts, just Enrollment status.
If you have any problems accessing your account or have an incorrect Enrollment status, or any other problem, please email customer.support@goblinworks.com and we'll work to address the issue. Because this is a 3-day weekend, we may not be able to resolve your problem until Tuesday, but we will be monitoring our email system and will try to help as best we can until then.
We apologize for any confusion and thank you for your continued support!
RyanD
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Goblin Squad Member
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For what precious little it is worth I feel confident you aren't being ripped off. If anyone were going to risk in excess of a million dollars in pledges and tarnish the reputation of an established parent company like Paizo I don't think they would find the value of your donation quite worth the effort. While your money is important to you, and would be for any of us, the feeling that you are being 'taken' is exceedingly unlikely. They could have had me for a hefty chunk of change but they have been faithfully fulfilling my expectations all along.
It is surely as their customer service rep said: something is wrong, they know and you know, and a solution will be forthcoming.
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CEO, Goblinworks
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@RHMG Animator - now that the Pledge Manager is closed, we can import all the data from that system, which includes a lot of changes folks made to their pledges after the Kickstarter - adding and upgrading etc.
Once we have been able to sort and parse the data from the Pledge Manager we will be able to construct a more detailed picture of the assets each account has attached to it. That will also be the gateway to enabling us to built a tool that will let you transfer an asset between accounts.
At the moment the only data that appears on your Account page is your Enrollment status (Alpha, Early or Open).
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CEO, Goblinworks
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@Mouth - situation remains unchanged. After PaizoCon there will be a meeting between Goblinworks and Paizo to resolve the issues that are in our FUBAR file. As soon as we figure out how to fix the problems we will be certain to let you know that we have a solution. Until then, I appreciate your patience in waiting while we get the matter sorted.
