Mouth's page

@Mouth - situation remains unchanged. After PaizoCon there will be a meeting between Goblinworks and Paizo to resolve the issues that are in our FUBAR file. As soon as we figure out how to fix the problems we will be certain to let you know that we have a solution. Until then, I appreciate your patience in waiting while we get the matter sorted.

So, PaizoCon has come and gone. Update please.

@Ryan Dancy. Cool. Just wanted some reassurance that it was not "enjoy limbo". The weeks with no response put my guard up. I pulled down my "Anyone else have this issue post" on Reddit as you just addressed it. Though customer service put the date of the meeting as weeks ago, hence my concern.

Are you emailing customer.support@goblinworks.com?

Yes and if you'd like I can send a full transcript of our conversation. Here is the latest. Up until this point, responses have been existent and while there was no resolution, I was at least assured that my crowdforger buddy pledge had not evaporated. The fact that the option to even attempt transfer of my account had disappeared from Paizo.com left me with what I felt was justifiable concern.

Here is the latest part.
Customer Support
Jun 5

to me
We have not been able to determine why this pledge is not transferring. I am tracking this case and we are going to have to convene a meeting between the Paizo team and the Goblinworks team to try and figure out what the problem is. That will not happen until next week. Thanks for your patience.

Anthony Bonome <anthonybonome@gmail.com>
Jun 12

to Customer
It has been a week, any update? Unless I'm one of hundreds, can't my pledge be transferred manually?

Customer Support
Jun 13

to me
Hi Anthony,

This is one of 7 accounts that are currently in such a bjorked up state that they will require a team of Goblinworks and Paizo engineers to fix. We will be doing that soon, but right now the teams are committed to other high priority tasks. As soon as we figure out why this transfer was botched and how to fix it, we will let you know immediately.

Anthony Bonome Jun 13
Ok. Is there anything I will miss out on due to this?

Customer Support Jun 13
Nope.

Anthony Bonome Jun 13
Then I will wait patiently. Also, thank you for your active communication.

Anthony Bonome Jun 27 (6 days ago)
It's been two weeks and a day since the last word. Any chance this has been r...

Anthony Bonome <anthonybonome@gmail.com>
Jul 2 (1 day ago)

to Customer
Hello?

I am logged in as my email address on the account I made prior to the transfer. Still trying to sell me alpha. Goblinworks hasn't answered my emails in a month. I'm starting to feel ripped off.`

We completed the process of bringing the Enrollment status of people who purchased access to Open, Early or Alpha Enrollment for Pathfinder Online via the Goblin Squad Store on paizo.com into the goblinworks.com site yesterday. Late last night we identified a problem which has affected a limited number of accounts. This email will explain the problem and what steps you need to take to address it if you are affected.

If a player had created an account on goblinworks.com prior to the transfer of Enrollment status, we attempted to match those accounts to the data from paizo.com. In a limited number of cases, those records were not matched properly and we created new goblinworks.com accounts for users who already had them.

We then sent a notice to all the customers that their Goblin Squad Store purchases had been transferred. Subsequently, we discovered the error with the mis-matched account info. So you should have received a message from our system telling you that you could access your goblinworks.com account, but when you attempted to do so you would have received an error message of some kind.

We moved the Enrollment status to your original account and if your original account did not have the same email address, we updated the email address on your original account.

Disregard the link in the email you received previously. Log in instead to your original goblinworks.com account. If you have forgotten your password, use the password reset link, and a new password generation email will be sent to you.

When you log on to your original account and visit the Account page you should see the correct Enrollment status - Open, Early or Alpha. At this time we're not displaying any other aspects of user's accounts, just Enrollment status.

If you have any problems accessing your account or have an incorrect Enrollment status, or any other problem, please email customer.support@goblinworks.com and we'll work to address the issue. Because this is a 3-day weekend, we may not be able to resolve...

Is this a mistake or is it just generic text? Part of the reason I went crowdforger buddy was that I was getting in as ground floor as I could in the beta. Any info?