cancel all my subscriptions and other orders


Customer Service


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I want all my subscriptions cancelled along with any pre-orders and anything in my sidecart. I notified you yesterday about the Gothic Horror book that you placed an order for. I NEVER ordered it and it was your company that placed it in my orders without my knowledge or permission. You are just ignoring what you did. I will be disputing the charge. You have terrible customer service. I notified you about the problem and you just ignore it. I also want the $10 refunded to me for the shipping mistake instead of store credit since I never plan on ordering here again. I will also be disputing the charge if you don't since the order total is above $50 and I can dispute it.

Paizo Employee Paizo Customer Service Algorithm

When Gothic Horror was submitted a charge should not have gone though, the order was submitted in a manner that the charge should have not gone through until the book shipped.

The system shows that the only transaction to go through yesterday was when your copy of Deep Magic was shipped from our warehouse for a total of $52.55, as we do not charge for physical products until they are processed for shipping by our warehouse.

Gothic Horror has been removed from your sidecart. I mistook it for one of the items you had mentioned that went missing in your previous thread, and I apologize for the confusion this caused. I have cancelled any pending preorders, your sidecart, and we should have your subscriptions cancelled shortly as requested.

Please note that customer service heads home in the evening and gets in in the morning, and that it can take us a bit to get back to everyone once we get in.


I posted last night and this afternoon my post was still ignored while all the others had been answered from others who posted today. It looked like it was going to be ignored. I believe I have had 188 orders from Paizo. I hate to end but it seems like Paizo just doesn't care anymore. If Paizo did care then the problem I had would have been addressed without me posting multiple times. The original problem I reported was never fixed and just caused more problems. I am only one customer so I guess it doesn't matter anyway.

Paizo Employee Customer Service Dire Care Bear Manager

I'm sorry you feel this way. The pending orders have been cancelled. The tech team is currently working on an issue that is causing the subscriptions to not cancel but those should be cancelled by Monday afternoon.

thanks
sara marie


Sara Marie thank you for letting me know why the subscriptions have not cancelled.

Paizo Employee Customer Service Dire Care Bear Manager

PathfinderFan64 wrote:
Sara Marie thank you for letting me know why the subscriptions have not cancelled.

They should be cancelled now. Because there was some poking from the tech team to get them to stay cancelled, I do not think you got an email confirmation. However, you should be able to see the cancelled status from your My Subscriptions page.

thanks
sara marie

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