| 1 person marked this as a favorite. |
I want all my subscriptions cancelled along with any pre-orders and anything in my sidecart. I notified you yesterday about the Gothic Horror book that you placed an order for. I NEVER ordered it and it was your company that placed it in my orders without my knowledge or permission. You are just ignoring what you did. I will be disputing the charge. You have terrible customer service. I notified you about the problem and you just ignore it. I also want the $10 refunded to me for the shipping mistake instead of store credit since I never plan on ordering here again. I will also be disputing the charge if you don't since the order total is above $50 and I can dispute it.
Paizo Customer Service Algorithm
|
When Gothic Horror was submitted a charge should not have gone though, the order was submitted in a manner that the charge should have not gone through until the book shipped.
The system shows that the only transaction to go through yesterday was when your copy of Deep Magic was shipped from our warehouse for a total of $52.55, as we do not charge for physical products until they are processed for shipping by our warehouse.
Gothic Horror has been removed from your sidecart. I mistook it for one of the items you had mentioned that went missing in your previous thread, and I apologize for the confusion this caused. I have cancelled any pending preorders, your sidecart, and we should have your subscriptions cancelled shortly as requested.
Please note that customer service heads home in the evening and gets in in the morning, and that it can take us a bit to get back to everyone once we get in.
I posted last night and this afternoon my post was still ignored while all the others had been answered from others who posted today. It looked like it was going to be ignored. I believe I have had 188 orders from Paizo. I hate to end but it seems like Paizo just doesn't care anymore. If Paizo did care then the problem I had would have been addressed without me posting multiple times. The original problem I reported was never fixed and just caused more problems. I am only one customer so I guess it doesn't matter anyway.
Sara Marie thank you for letting me know why the subscriptions have not cancelled.
Customer Service Dire Care Bear Manager
|
Sara Marie thank you for letting me know why the subscriptions have not cancelled.
They should be cancelled now. Because there was some poking from the tech team to get them to stay cancelled, I do not think you got an email confirmation. However, you should be able to see the cancelled status from your My Subscriptions page.
thanks
sara marie