On 12/12/13 I received an email notifying me that my GameMastery Maps subscription would be sent to me in the next few weeks, and that there would be two (2) flip mats in the order:
1 x Pathfinder Flip-Mat: Thieves' Guild (preorder) @ 13.99 = $13.99
1 x Pathfinder Flip-Mat: Wasteland (preorder) @ 13.99 = $13.99
I was initially curious as to why I was being sent two, but as long as it doesn’t become an every month thing it wouldn’t be a problem.
On 12/19/13, at 2:36 PM, I received my usual email notifying me that my order had shipped, except that it only made mention of one on the two that the previous email said I would be shipped. I then got another email at 2:57 PM notifying me that the second map had been shipped as well. I have two separate transactions to my credit card from Paizo , one for each map, and two separate tracking numbers, one for each map, but my problem is that I have only received one map (Wastelands) in the mail.
I would like to know why my order was processed this way, whether or not I was charged 2 separate shipping charges, why I have only received one map when I have been charged for two, why I was getting two maps to begin with, and if the subscription has been changed to two maps every month?
Paizo Customer Service Algorithm
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Greetings Tal,
We try to release 12 Pathfinder Maps subscription items each year, but due to various circumstances there are months where we may not be able to release a new product. When this occurs it pushes the maps release date back, causing months where we release two maps in the same month to keep up with our release schedule.
Our shipping calculator checked various shipping methods for your Flip-Mats and determined that the least expensive shipping method for them was via two separate, small packages, instead of via one larger, heavier package. We only charge for products when they are processed for shipping by our warehouse, and since your order was shipped in two packages it created two smaller transactions for the orders total.
Please note that double release months are fairly uncommon, and you should be able to review your upcoming subscription releases on your My Subscriptions page.
Your Wasteland flip-mat was shipped from our facility on the 19th with an estimate of up to 8 business days to arrive. Due to the number of holidays in the past two weeks we're currently on business day #7, so you should be seeing its arrival in the near future. If it doesn't arrive however make sure to let us know and we'll be glad to assist you further!
Thank you for the quick response.
My second map was waiting for me when i got home yesterday.