Order # 2809259

[Jeven]

I'm very disappointed this mid-November order hasn't been posted yet.
Since its being sent to Europe I probably won't receive it now till the end of January what with the xmas rush and holiday season customs backlog.

If I had known it was going to get held up so long because of an unrelated sale I would have purchased it directly from Kobold Press.

[Sara Marie]

I apologize your order has not be shipped at this time. Unfortunately we had a much larger than expected response to our November Sale and our warehouse is working at above capacity. They are shipping things as fast as possible.

Two items (the two magazines) are in the shipping queue. We expect the other item to arrive sometime this month and be ready for shipping then.

thanks
sara marie

[Jeven]

Please send them all together in a box, rather than separately in two envelopes. I ordered a group of things so the order would be large enough to get properly boxed, as enveloped stuff always gets damaged in the mail. Customs also charges about $18 to process each package and I don't want to have to pay that fee twice.

If its not possible to keep the order together in one shipment, please cancel the whole thing. I haven't downloaded the pdf which was also attached.

[Jeven]

Ugh!

"A package containing 2 items from Paizo Order #2809259 is about to ship from the Paizo warehouse via Standard Postal Delivery" Tuesday 10/12/2013 18:30
"Note: Any applicable customs charges for international orders are the responsibility of the recipient."

Please DON'T send these two separately! One package for all 3 items from this order or nothing at all.

[Justin Riddler]

Hey there

Unfortunately your order was processed for shipping earlier today and the package has already left our warehouse. The reason your order was split into 2 packages is due to the Print version of OPDMCS1002B Midgard Campaign Setting (PFRPG/AGE) Softcover/PDF Bundle currently being on backorder status.

If you would like to cancel the remaining item from your order please let me know.

~Justin Riddler
Customer Service

[Jeven]

Fine, send it.

But this is absolutely the last thing I buy from Paizo.

You actually removed the "backorder" tag from the Midgard Campaign setting in mid-November (go check your logs). I placed the order assuming you now had it back in stock and that the bundle of items would all be shipped together.