Subscription Order 2816300 Shipping


Customer Service

The Exchange

Adventure Path Charter Subscriber; Pathfinder Card Game, Lost Omens, Rulebook, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game Subscriber

Customer Service,

I know you're swamped with requests at the moment from the glitches that are happening. But my October shipment with an order #2816300 does look a little odd. On the My Subscriptions page it does show everything as pending. However when I go to the pending order in my Order History, it shows everything as pending except Pathfinder: Goblins! #3 that shows it having shipped on Tuesday.

I didn't receive a shipment notification, but it does look like there is a charge to my Credit Card pending from 10/22. I just want to make sure that the shipment isn't in some weird limbo.

Thanks!

P.S. You may have undercharged me on the shipping for the order. It looks like the entire shipping charge was refunded instead of only the first $10.

Paizo Employee Paizo Customer Service Algorithm

We were able to ship your order out on Tuesday. Due to a current bug we're working to squash your order didn't automatically generate PDFs and showed your order in the quasi fulfilled state that it was.

I've updated your order and it should be properly displaying with the PDFs available as well. The discrepancy in shipping costs is small enough that we can overlook it.

Thanks for bringing this to our attention, if I can be of further assistance don't hesitate to let me know.

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