Is it possible to pay a bit extra for better packaging with orders?

[Jeven]

I received a couple of packages this month with items of about the same value. The first was nicely packed in a box nestled in plastic foam stuffing, while the other was just sent in a lightweight cardboard envelope.

The one in the box arrived in mint condition, but the envelope didn't fare so well in the trans-Atlantic mail with all four corners badly battered, four large creases right across the middle, and the back split open where water had seeped in sometime during transit damaging the top book.

I would rather pay extra just to everything sent in the better packaging but there doesn't seem to be a check box anywhere on the order page for that. Is it possible to add that option? Or something like a "box packaging coupon" item for sale which could be added to any order?

[Justin Riddler]

Can you send some pictures of the damages to us, along with the order number? This will help us get a better understanding of what you are describing, as well as help us to evaluate our shipping process.

[e-mail]

International shipping options are currently USPS First-Class and USPS Priority. We do our best to secure your order for transit, and most orders arrive at their destination in good condition.

~Justin Riddler
Customer Service