new flip mat packaging causing issues


Customer Service

Sczarni

just wanted to make you aware that the hard plastic hanger on the flipmat damaged the AP cover in the March shipment it looks like it bent foreward, and the corner where the inside goes round made a slight (around 1/10 of an inch) tear in the cover, and was still stuck in the tear when I opened the mailer.

Paizo Employee Paizo Customer Service Algorithm

Cpt_kirstov wrote:

just wanted to make you aware that the hard plastic hanger on the flipmat damaged the AP cover in the March shipment it looks like it bent foreward, and the corner where the inside goes round made a slight (around 1/10 of an inch) tear in the cover, and was still stuck in the tear when I opened the mailer.

Thanks for letting me know about this Kirstov,

I'll make sure to bring this to the attention of our warehouse staff so we can prevent this from happening in future shipments. Since your Adventure Path book was damaged with this months shipment I've set up a replacement copy in your sidecart.

Thanks again for all your help Kirstov!

- Erik K

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