I wanted to order 1 poster but the cheapest shipping was $14.91! That is almost three times the cost of the poster. Is this correct?
Director of Sales
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It appears that the poster in question is no longer in your shopping cart, so I cannot look and see if there's an issue with that product specifically. However, our shipping and handling rates are determined by the size and weight of the package being shipped, not the price of the product. It is, therefore, possible for the shipping and handling fee for a $5 product to be almost $15 if it is exceptionally heavy or unwieldy, or going international, or if it's set to an expedited shipping method.
Unfortunately, without looking at the order in question I cannot answer with any certainty about what you were seeing.
Thanks,
cos
I put it back in my cart. Hope that helps.
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Director of Sales
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Ok!
Thank you very much for bringing this to our attention. Looking into this uncovered not one, but two idiotic assumptions our system was making regarding packing rolled posters. A fix is currently being implemented and you should see a much more reasonable (or at least realistic) shipping and handling fee. The fix should be in place late today or tomorrow sometime.
Thanks again for helping us find this issue! :)
-cos
Thanks for the help. I am glad I also helped you out.