Just a friendly inquiring on subscription delays.


Customer Service

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I have noticed in recent months we have had 2 delays in subscription. While slightly disappointed I'm not upset. I was just wondering what may be the cause of the delays and if there will be months coming with 2 Subscription shipments to catch up that I should be aware of?

P.S This is also coming out of concern and the hopes that all is still going well.

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Also the title of the thread should say *inquiry* instead of "inquiring" but to late now. Damn my brain moving faster than my fingers.....

Paizo Employee Software Test Engineer

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Jeremy Mcgillan wrote:

I have noticed in recent months we have had 2 delays in subscription. While slightly disappointed I'm not upset. I was just wondering what may be the cause of the delays and if there will be months coming with 2 Subscription shipments to catch up that I should be aware of?

P.S This is also coming out of concern and the hopes that all is still going well.

Our January delay was actually caused by an arctic front that swept through the Seattle area shutting down a fair portion of the city, including our warehouse and offices. This delayed our ability to ship packages by up to two weeks during that month.

Our shipping volume has actually been quite high recently so we've been shipping things as fast as possible to keep up with demand, while still maintaining our shipping standard. To summarize it: Uh, we had a slight shipping malfunction, but uh... everything's perfectly all right now. We're fine. We're all fine here now, thank you. How are you?

- Erik K

Paizo Employee CEO

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Boring conversation, anyway. {blasts his Mac computer} COSMO, WE'RE GONNA HAVE COMPANY!

Liberty's Edge

Customer service George Lucas style!! This is hilarious.

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