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Hello,
I received my case of WizKid Mini's today. After I stopped jumping up and down for joy, I proceeded to open them. I received 1 Frost Giant. However his hand is broken. I know that he has one exchangeable hand, but the other hand was rolling around in the box. Do you handle replacement items or do I have to contact WizKids? I am happy to send back the giant to prove it is broken if I need to.
Thanks,
Heather Kalafut
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Wizkids is handling support issues for the Battles Minatures.
Sara,
While I understand this product is something that is only licensed by WizKids from Paizo, you would know that WizKids "product support" is HORRIBLE. And thankfully I am a very loyal Paizo supporter or I might consider not continuing to purchase the miniature line from WizKids.
Here are the problems:
Their support webpage gives NO instructions on how to get a replacement product. When I click on the link I blindly click through their pages, hoping I am doing the right thing. Then I wait. At some point something happened on WizKids side and they logged in their system that my request was "Finalized", whatever that means, but I was never notified of anything. Not once have I received an e-mail from WizKids after I registered my problem on 1/27.
Not to mention they have yet to give me any instructions on what it is I am supposed to do now. I think I am supposed to pack up my broken mini and send it to them. Doing so means I might get a a replacement mini (I'm not actually sure on that since their site says nothing), and they MAY give me a replacement that matched what was broken. Then again, maybe not. I might just have to wait in silence for nothing or possibly another mini for some future set...right.
This is very poor service and is does reflect on the Paizo/Pathfinder brand. If nothing else I hope you can get them to clear things up and clearly define their process. That and fix the way their minis are packaged in the plastic so they don't break in the first place.
In the end, I don't want to risk sending my only Giant(thus completing my set) to WizKids when I have no idea what is going on or if I'll get a replacement. I'll just glue his hand and hope for the best.
Thank you,
Heather Kalafut