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There have been some problems over the summer with regard to my credit card.
Visa replaced my card in mid-June, claiming that there was some suspicious activity in my account. Soon afterward I left the continent for 8 weeks on an extended trip, returning just in time for Gen Con.
Apparently, I neglected to inform Paizo of the new card, and consequently my subscription was suspended.
When I was at Gen Con, I updated the credit card information and picked up the pending orders for issues 47, 48, and 49. I was told that issues 44, 45, and 46, which had been suspended June 21, would be sent. I have yet to receive them.
My new credit card, replacing the one that expired 10/11 arrived late. upon activating it today, I immediately went to the Paizo site to update my credit card information, and was amused to find that issues 50 and 51 were being held up. Now that my credit card info is updated they are now pending. So that's all good.
On another issue, I see in my order history, that order 1511752 containing issue 38 was shipped. It never arrived. Could you kindly send me a replacement copy?
I will greatly appreciated any assistance you can lend in these two matters. My group and I love Paizo/Pathfinder. One campaign is still hacking their way through the Age of Worms, while the other is loving killing goblins in the Rise of the Runelords. When we're at gen Con, Pathfinder is the only RP game we play.
Our big decision when the Age of Worms is finished is whether to proceed to The Savage Tide, or to jump over it into Second Darkness.
Software Test Engineer
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Umm...still looking for a response for issues # 44, 45, 46.
Ahh how did I miss this thread, Sorry about that!
I went ahead and set those issues to be shipped to you. The order they were in had cancelled since it was left without a payment method for as long as it did. I've uncancelled the order for you and set it to ship to your current address. I have also set the current payment method to the card you use for your subscriptions, I just need you to make sure the payment method looks correct.
Handy link to your payment page provided.
On your payment information page click either the Change Payment Method button if you need to, or click the Try Payment Method Again option if the card looks correct. After you do so, the order should ship out as soon as possible.
Thanks for bringing this to our attention!
-Erik