Payment method, gone?


Customer Service

Sczarni

When going to make a purchase, I noticed that my credit card that I have used fro every single purchase on this site is no longer selectable. poking around, I found it is still in the subscriptions area, just not when I click the select payment method button during checkout. I know it was there last month when I bought Tome of Horrors....

Paizo Employee Director of Sales

Cpt_kirstov wrote:
When going to make a purchase, I noticed that my credit card that I have used fro every single purchase on this site is no longer selectable. poking around, I found it is still in the subscriptions area, just not when I click the select payment method button during checkout. I know it was there last month when I bought Tome of Horrors....

I'm sending you an email about this... check your inbox! :)

Thanks,
cos

Liberty's Edge

Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Charter Superscriber
Cosmo wrote:


I'm sending you an email about this... check your inbox! :)

Thanks,
cos

I noticed the same problem, though I added it back.

Sczarni

Cosmo wrote:


I'm sending you an email about this... check your inbox! :)

Thanks,
cos

Email never came in ... I have to update my credit card information anyway in the next few weeks when I activate my new one, so wasn't too concerned, but wanted to make sure it was something you were aware of, in case it started happening to others

Paizo Employee Director of Sales

Cpt_kirstov wrote:


Email never came in ... I have to update my credit card information anyway in the next few weeks when I activate my new one, so wasn't too concerned, but wanted to make sure it was something you were aware of, in case it started happening to others

Really? I did send the email out (at least it's in my "sent mail" folder). You may want to double-check your junkmail settings to ensure that emails from customer.service@paizo.com are able to make it to your inbox.

No matter, really. Adding a new credit card to your account should take care of it.

Thanks,
cos

Sczarni

Cosmo wrote:
Cpt_kirstov wrote:


Email never came in ... I have to update my credit card information anyway in the next few weeks when I activate my new one, so wasn't too concerned, but wanted to make sure it was something you were aware of, in case it started happening to others

Really? I did send the email out (at least it's in my "sent mail" folder). You may want to double-check your junkmail settings to ensure that emails from customer.service@paizo.com are able to make it to your inbox.

No matter, really. Adding a new credit card to your account should take care of it.

Thanks,
cos

Thanks Cos, I found it, I must have double-clicked delete on the webmail.

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