Customer Service Damaged Book

[Larcifer]

I received my copy of Pathfinder Adventure Path volume 50: Night of Frozen Shadows in the mail today, and it is severely damaged. Although the hard cardboard packing was intact.
On the top left there is a hard crease that bisects the letters "P" and "A" of word "Pathfinder" running to the left edge of the book. This crease makes it very hard to open and flip through.

Second, on the top right there is a slight "dog eared" crease on the front cover.

Third,the art is damaged: Shalelu's cloak under her bow arm is scuffed and worn off.
Lastly, on the bottom left just above the authors name there is another, albeit slight crease.
I have never had an issue with my books in the past, so I can easily assume this is an isolated incident which I hope can be rectified with a replacement copy. I would gladly return the damaged one I have.

Also, who can I ask for my contributers copies of Humans of Golarion and The Pathfinder Society Field guide.
Thank you for your attention to these matters,
Larry Wilhelm

[Cosmo]

Larcifer wrote:

I received my copy of Pathfinder Adventure Path volume 50: Night of Frozen Shadows in the mail today, and it is severely damaged. Although the hard cardboard packing was intact.

On the top left there is a hard crease that bisects the letters "P" and "A" of word "Pathfinder" running to the left edge of the book. This crease makes it very hard to open and flip through.

Second, on the top right there is a slight "dog eared" crease on the front cover.

Third,the art is damaged: Shalelu's cloak under her bow arm is scuffed and worn off.
Lastly, on the bottom left just above the authors name there is another, albeit slight crease.
I have never had an issue with my books in the past, so I can easily assume this is an isolated incident which I hope can be rectified with a replacement copy. I would gladly return the damaged one I have.

Also, who can I ask for my contributers copies of Humans of Golarion and The Pathfinder Society Field guide.
Thank you for your attention to these matters,
Larry Wilhelm

I will put a replacement copy of PFAP#50 into your sidecart to go out with your next subscription shipment. So that we may get a better understanding of what happened and how (and possibly improve our packing methods), if you have the ability, please email me a digital photograph of the damage (as well as the packaging if you still have it) to [e-mail]. Please cite this thread in your email so we know what the pictures are referencing.

As for your contributor copies, you will need to check with your editor.

Thanks,
cos