My friend is angry at the wrongful merging of accounts.


Customer Service


Excuse me, but my friend is pretty pissed off, as am I, for you guys merging his account with mine. He sent an email to you to note his displeasure and is finished purchasing products from you. The only link between me and him was he lacked his credit card since he lost it, so I let him use mine to purchase the PDFs he wanted for his games. Then he got the email from you guys stating that me and him are the same person and you merged our accounts, wrongfully. That's rather ludicrous statement and you have no proof of that. I'm quite appalled at this as is he.

He might consider giving you guys his business again if he gets his account back to normal, otherwise you lost 2 customers.

The Exchange Contributor, RPG Superstar 2010 Top 16

7 people marked this as a favorite.

Translated into Politespeak:

Quote:

Dear Paizo Customer Servive,

My account was merged with a friends account due to a misunderstanding. I would appreciate it if you could fix this for us.

Thanks,
Razz


I would've made it nicer had they not already merged my wife's account with mine, but I was willing to let that go. Now it's out of hand.

RPG Superstar 2008 Top 32

Razz, check your email.


1 person marked this as a favorite.
Ross Byers wrote:
Razz, check your email.

If it's the IP address, it's because we live in the same house as he is renting.

Also, you never replied to my email on the fact that I had a friend (who I am now angered at still) that was on my laptop during a gaming session and shared one of my purchased products with another, who must've then went on, apparently, to share online with my info on it without my knowledge.

Of course you have no proof of that but you also have no proof I am wrong, either. Circumstantial things do happen, after all. I'm angered at such circumstances leading to such a wrongful assumption.

Liberty's Edge

2 people marked this as a favorite.
Razz wrote:

Also, you never replied to my email on the fact that I had a friend (who I am now angered at still) that was on my laptop during a gaming session and shared one of my purchased products with another, who must've then went on, apparently, to share online with my info on it without my knowledge.

Of course you have no proof of that but you also have no proof I am wrong, either. Circumstantial things do happen, after all. I'm angered at such circumstances leading to such a wrongful assumption.

It seems strange that you're upset with Paizo because they failed to anticipate that you were completely innocent of any wrongdoing when files were illegally shared from your laptop (even though you failed to safeguard information that should never have been shared), while at the same time you're seething that Paizo mistakenly merged your account.

I'd expect you to at least assume that a guest at Paizo's facility merged your account as a prank from an unsecured computer (but that Paizo had no responsibility to you to ensure this data was secure, and thus they were completely not at fault).

Hey, that stuff happens. As you well know.

I hope everything works out.

RPG Superstar 2008 Top 32

Razz, check your email. Again.


Heymitch wrote:
Razz wrote:

Also, you never replied to my email on the fact that I had a friend (who I am now angered at still) that was on my laptop during a gaming session and shared one of my purchased products with another, who must've then went on, apparently, to share online with my info on it without my knowledge.

Of course you have no proof of that but you also have no proof I am wrong, either. Circumstantial things do happen, after all. I'm angered at such circumstances leading to such a wrongful assumption.

It seems strange that you're upset with Paizo because they failed to anticipate that you were completely innocent of any wrongdoing when files were illegally shared from your laptop (even though you failed to safeguard information that should never have been shared), while at the same time you're seething that Paizo mistakenly merged your account.

I'd expect you to at least assume that a guest at Paizo's facility merged your account as a prank from an unsecured computer (but that Paizo had no responsibility to you to ensure this data was secure, and thus they were completely not at fault).

Hey, that stuff happens. As you well know.

I hope everything works out.

So this guy has wireless internet, but did not secure it? That is not a good move Razz, but it is not as uncommon as it should be. I would get someone to handle that ASAP though. If someone can get into your network they can get inside your pc, just a heads up.

Mitch I liked the analogy. :)

Grand Lodge

There was no mention of wireless being involved. The story as I understood it was a friend using his laptop during a game made himself a copy of the OP's pdf and walked with it whether by usb stick or emailing it to himself or whatever. That guy then shared it with one other person. The 3rd person put it on a file sharing site. Sketchy friends.

The Exchange Contributor, RPG Superstar 2010 Top 16

This is why I don't share PDFs with friends, particularly not friends who I know use file sharing. Sometimes 'accidents' happen.

Liberty's Edge

I keep my pdf files on a thumb drive, since I have a crappy printer, and I sometimes like to go to FedEx/Kinkos to print stuff out. I'm totally paranoid about leaving that thumb drive behind...


ithuriel wrote:
There was no mention of wireless being involved. The story as I understood it was a friend using his laptop during a game made himself a copy of the OP's pdf and walked with it whether by usb stick or emailing it to himself or whatever. That guy then shared it with one other person. The 3rd person put it on a file sharing site. Sketchy friends.

Give the guy's name to Paizo and let Paizo pursue a Copyright Infringement case.


Dennis Baker wrote:
This is why I don't share PDFs with friends, particularly not friends who I know use file sharing. Sometimes 'accidents' happen.

Same here. Physical copies are for lending. Digital copies are jealously guarded.

Paizo Employee Chief Technical Officer

This matter will be dealt with privately, not here on this forum. This thread is locked.

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