Chief Technical Officer
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As an Overseas customer, is it out of the question to suggest the possibility of ordering your shipping so that overseas customers go into the first batches shipped. I don't say this as someone who wants to get my hands on the .pdfs first before everyone else (although that would be a nice side benefit) but from the perspective of when people receive their pysical products.
For example. I usually get my shipping notices on a Wednesday or Thursday morning (my time, which is sometime on Tuesday or Wednesday afternoon/night for you guys).
Now I have seen people in the US saying that they had their physical copies already by that time, but if mine did ship then (2 days ago for me if there weren't other factors involved delaying this particular shipment) it would be another 2 weeks before I was holding it in my hands.
If you processed all of the Overseas customers first and worked your way back to the closest last, then given the delivery times it would mean that everyone would theoretically be receiving their physical copies at about the same time (give or take a few days).
In my mind this seems like a fairer way of doing things (and it wouldn't even bother me if I had to wait an extra week to get my hands on the .pdfs either, despite the ribbing I gave you guys earlier, as long as I was getting my dead tree versions at the same time as everyone else instead of 2 weeks later (and in some cases longer, I got my last package a couple of days before I got the e-mail saying that this batch was due to ship the following week).Just some food for thought... :)
Our system for determining which packages ship first does actually factor in travel time to some degree, and, other things being equal, puts longer travel times ahead of shorter travel times. But travel time frankly must take a backseat to our first priority: overall efficiency.
Keeping in mind that it usually takes us until Thursday or Friday to finish everything, your observation that we've usually sent you shipping notices on Tuesday or Wednesday should tell you that on the whole you're being processed faster than average, and that may well be a direct result of your long transit times.
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what's MOC?flash, I'll bring that up at our next customer service meeting.Can I get you to believe Ohio's overseas? ;-)
As for bribes, I'm pretty sure if you got Lisa a 1978 Han Solo MOC figure, signed by Harrison Ford, you'd be first on the shipping list forver.
** spoiler omitted **
Mint on Card, unopened and unplayed with. A sad fate for any toy.
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I just remembered one thing that WOULD delay orders with extra stuff. If you order extra items that have the "will ship from warehouse in 4-11 business days" (or longer) and add them to a pending subscription order, you order will wait for those items to come in from distribution before shipping.
Well, looks like I shot myself in the foot on this order then. :)
Next year I'll have to try and remember to not add to the August order, I think most other shipment I wouldn't care how soon or late they ship, but the the August bundle is like Christmas, but 5 months early. :)|
CEO
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I have been helping out with the picking of orders all week long, and I can tell you that the first day of shipping, which was Monday, I personally picked quite a few orders that had sidecart items in them. Matter of fact, it seemed like almost every shipment that day had sidecart items in them. So in this case, some folks who had sidecart items actually got shipped first!
So much for the theories about which orders ship first. :)
-Lisa
I have been helping out with the picking of orders all week long, and I can tell you that the first day of shipping, which was Monday, I personally picked quite a few orders that had sidecart items in them. Matter of fact, it seemed like almost every shipment that day had sidecart items in them. So in this case, some folks who had sidecart items actually got shipped first!
So much for the theories about which orders ship first. :)
-Lisa
Best CEO evar :)
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What kind of ice cream does the automated system prefer?
"Ice cream makes machines work better, especially computers. Spoon it right in."
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Chief Technical Officer
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I have been helping out with the picking of orders all week long, and I can tell you that the first day of shipping, which was Monday, I personally picked quite a few orders that had sidecart items in them. Matter of fact, it seemed like almost every shipment that day had sidecart items in them. So in this case, some folks who had sidecart items actually got shipped first!
So much for the theories about which orders ship first. :)
-Lisa
I think the confusion on that point probably stems from a post I made ages back explaining that subscription shipments that are similar go through an automated queue, and shipments that are unusual (like orders with weird stuff in the sidecart) go through a manual queue.
The thing is, "automated" does not necessarily equal "faster." While we do usually finish processing the automated queue before we finish processing the manual queue, orders in the back of the automated queue will be processed later than orders in the front of the manual queue.
TBH, as long as the PDFs are included for us subscribers, I don't mind the paper versions taking ages to reach Norway :)