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I just finished a ticket that came in late yesterday.
Complaint, submitted via email which is outside of procedure: My Outlook is frozen and will not close. I looked for it in Task Manager and it isn't there.
(she also has email on her phone, so the fact that I'm getting an email to complain about Outlook isn't inherently suspect)
Me: Reboot your computer. If that still doesn't work, submit a ticket.
<User submits ticket immediately. Gets assigned to me automatically.>
Me: Have you rebooted?
User: I did. Still have the problem. However, I'm at the end of my shift so we'll deal with this tomorrow.
<There is no way she rebooted and still has Outlook in a frozen state on her computer. It's simply not possible. But fine, I can wait until the next day. Maybe she'll actually reboot by accident.>
Today, Me: Is this still an issue?
User, two hours later, and lives and works in Eastern Time: Yes.
<I remote in. I open Task Manager with her logged in. Outlook is the 2nd one listed. I end the task. I go to the Performance tab and check the uptime. 77 days.>
So yes, she's actively lying to me, not doing what she claims she's doing, and I had to spend close to an hour of real time spread over two days conversing with her, remoting in, and ultimately doing it for her when she admitted she knew what to do about it from the very beginning. I didn't use any of my admin accesses or any additional specialized knowledge.
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Mm. Interesting.
I will day that I have never felt IT lied to me.
My manger's a good example of this.
We've been working with the same IT department for 14 years now, and they're remarkably good.
And yet every single time she gets an answer she doesn't like, I get an email:
"NobodysHome, I don't think this person has any idea what they're talking about and they're too lazy to follow up. Does this response make any sense to you, or should I escalate?"
Vany's post that started this topic was a fantastic example of what's pretty much standard: The IT support person told the user that the problem was with her home internet, not corporate. She assumed he was lying and filed a complaint against him to his manager (Vany). Vany called and tried to walk her through why it was her issue, and she assumed he was lying and tried to file a complaint against him.
I'm not in IT support, but I work with them a lot, and I think that it's fair to say that if the IT support person says, "I'm sorry, we can't help you because xxx," then an appalling amount of the time the user will file a complaint against the IT person for lying.
It'd be interesting to compare Mark and Vany's escalation rates: How often one of Mark's calls results in an escalation to a manager, and how often one of Vany's report's calls results in an escalation to a manager.
I'm guessing the difference would be an order of magnitude.
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What's funny is that I recently had the opposite experience with my IT team.
My VPN was constantly disconnecting and they had a list of things to try, and I did every single one except turning off IPv6 because that made no sense technically to me.
The IT person dutifully walked me through every single step once again just to make sure I'd done them, and I patiently did each one, figuring the IT person needed to report the whole thing, and we got to that step and he said, "Oh, that's a known Microsoft issue, here's the Knowledge article on it. Just turn off IPv6 and everything should work."
And of course he was right, and I'd wasted his time.
Yet he was absolutely 100% cordial and professional through the whole thing, and thanked me for my patience with him at the end of it.
I was impressed.
Mm. Interesting.
I will day that I have never felt IT lied to me.
My manger's a good example of this.
We've been working with the same IT department for 14 years now, and they're remarkably good.
And yet every single time she gets an answer she doesn't like, I get an email:
"NobodysHome, I don't think this person has any idea what they're talking about and they're too lazy to follow up. Does this response make any sense to you, or should I escalate?"Vany's post that started this topic was a fantastic example of what's pretty much standard: The IT support person told the user that the problem was with her home internet, not corporate. She assumed he was lying and filed a complaint against him to his manager (Vany). Vany called and tried to walk her through why it was her issue, and she assumed he was lying and tried to file a complaint against him.
I'm not in IT support, but I work with them a lot, and I think that it's fair to say that if the IT support person says, "I'm sorry, we can't help you because xxx," then an appalling amount of the time the user will file a complaint against the IT person for lying.
It'd be interesting to compare Mark and Vany's escalation rates: How often one of Mark's calls results in an escalation to a manager, and how often one of Vany's report's calls results in an escalation to a manager.
I'm guessing the difference would be an order of magnitude.
And here's the kicker - the entire Healthcare division of my company has demanded the CIO makes sure that *every* ticket coming from their division goes to either myself or one other guy. They claim that no other technician in the company can support them the way we can.
And yet.
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From the other side:
Knowledgeable users have been trained by the IT department that it's a waste of time to RTFM and go through the diagnostic steps.
I was in a job that had a lot of cashier terminals. From time to time, one of them wouldn't work. When I first started the job, I would carefully try all the steps before I called IT support.
Each time, even though I used a lot of pointy IT words, and the language in the manual to describe what diagnostics I had already worked through, the person on the other end would have me start at the beginning and spend another 20 minutes verifying that all those steps didn't solve the problem.
One time, as the person at the other end of the phone started me on the process, I said, "I've already done all that. But you're required to do this before you can try to solve the problem, right?"
They acknowledged that yes, they could not do any diagnostics from their end until they had walked me through all the "Before you call us" diagnostics again.
I didn't have half an hour to waste before I called IT. It was far more efficient to call them straight away and work through the process with them on the other end. Doing it first was a significant misuse of my time.
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From the other side:
Knowledgeable users have been trained by the IT department that it's a waste of time to RTFM and go through the diagnostic steps.
I was in a job that had a lot of cashier terminals. From time to time, one of them wouldn't work. When I first started the job, I would carefully try all the steps before I called IT support.
Each time, even though I used a lot of pointy IT words, and the language in the manual to describe what diagnostics I had already worked through, the person on the other end would have me start at the beginning and spend another 20 minutes verifying that all those steps didn't solve the problem.
One time, as the person at the other end of the phone started me on the process, I said, "I've already done all that. But you're required to do this before you can try to solve the problem, right?"
They acknowledged that yes, they could not do any diagnostics from their end until they had walked me through all the "Before you call us" diagnostics again.
I didn't have half an hour to waste before I called IT. It was far more efficient to call them straight away and work through the process with them on the other end. Doing it first was a significant misuse of my time.
And unfortunately, that's basically because of everybody else's behavior. It's nicely called "trust but verify".
Sorry everyone. I'm obviously in a bad mood due to work right now. I'll shut up for a while.
Oh, it looks like we're talking at slightly cross-purposes anyway.
(1) I wasn't aware you were pointing at IT staff being rude to callers. We don't tolerate that here. We complain a LOT about them behind their backs, but if one of our IT staff called a client dumb to their faces, they'd be out of a job.
So yeah, whatever IT group you're looking at is VERY different from ours. Our group complains a LOT behind people's backs; they don't do it to their faces. So just like any other customer support job, no, you're not allowed to call the customer dumb directly to their faces.
The problem is, walking them through their issue they very frequently accuse you of calling them dumb.
(2) I don't believe I claimed that 100% of clients accuse IT of lying. But it's definitely over 10% of all calls that I've been privy to.
I think I already spoke about my experience at the first job where I didn't do anything wrong with my computer and my boss stood over my shoulder watching me do everything I normally did and then made me call IT and listened in on the call. Or something like that. Its been a while.
Oh, it looks like we're talking at slightly cross-purposes anyway.
(1) I wasn't aware you were pointing at IT staff being rude to callers. We don't tolerate that here. We complain a LOT about them behind their backs, but if one of our IT staff called a client dumb to their faces, they'd be out of a job.
So yeah, whatever IT group you're looking at is VERY different from ours. Our group complains a LOT behind people's backs; they don't do it to their faces. So just like any other customer support job, no, you're not allowed to call the customer dumb directly to their faces.The problem is, walking them through their issue they very frequently accuse you of calling them dumb.
Interesting.
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Total change of topic: Cheating
Impus Minor's math teacher just called in a group of students for cheating on their last test. He was wondering why he hadn't been called in, since on several problems he just wrote the answer and nothing else.
"Oh, if you just write the correct answer and nothing else, then I know you're not cheating because anyone who was helping you would know that I'd expect to see some work."
"So, how do you know when someone is cheating?"
And it's funny, because it's really, really hard to put into words. There's a stylistic difference between a learner and an expert that is very obvious to those experienced in the field, so you'll see the way a problem was done, recognize an expert touch, and flag the exam for further review. Then you'll compare it to their previous tests, their handwriting, their recent homework, and so forth.
And somehow, through all that, you just know. I was trying to explain it to myself and I can't. And it's not foolproof. I was going through my old records and there was an incident I'd forgotten where a young man was taking all the exams for his girlfriend. I never would have caught him except someone ratted him out with an anonymous note.
But typically I just saw something "off" about the way an exam was written, I compared it to the student's previous work, and if they were different enough I turned it over.
The good news is that I never had any false positives (accusing students who were innocent). But I have no idea how many students managed to get away with it.
But one of my fellow students in grad school put it well: "If they can cheat so well at the university level that you can't catch them, then they're likely going to be able to cheat that well at their jobs and get away with it, so they'll be fine with the grade they didn't earn."
Cynical, but eerily accurate.
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Finished off The Saga of Tanya the Evil and yeah, it finally sucked me in and I really enjoyed it.
Definitely not everyone's cup of tea, and the whole isekai thing is a horrible distraction from an otherwise-excellent series, but most of the time you can forget the isekai aspect and enjoy yourself.
Glad to hear! I like to divide up Isekais into whether them originating from another world is actually important or not. Shield Hero(Sorta), Cautious Hero and Konosuba being ones where their previous life/knowledge is important and ones where it isn't ala ReZero(which is a gorey despair rollercoaster like Tanya is) or Tanya.
Also on the topic of campaign completion, our Carrion Crown game just finished last monday. We're taking a break before doing Tyrant's Grasp next.
** spoiler omitted **...
I’m not sure Re:Zero falls into that category given what I’ve heard about season 2. (Episodes dedicated to his life before and how his family life was.)
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"So, let me get this straight: you saw our email a week ago that Thanksgiving would affect order processing in our DCs. You ignored that, sent an order Wed night at 5:03 PM when YOU personally know your cut-off is 3, the order sat in the que until Friday morning and now that it's being processed for a Tuesday delivery and you need your...
This part I can do. In the hope to bring home why they are not going to get what they want, and hopefully make them realize that if they escalate, they have no leg to stand on. So they wont waste my time trying to escalate anyway.
But we can never call them any names.My seniority allows me to be firm with people, because we're still humans too and we should be treated with respect.
And yes, a lot of people who call are stressed and I can forgive them for being angry, or short with me. But I will not tolorate them calling me or others names.
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I’ve been lucky to be internal support in these last two positions, so a big part of the job is building relationships with the users. Most of them have bought into the social relationship and are pleasant on the phone, at least for professional concerns if nothing else. Any mockery is usually the self deprecating kind with familiar customers. I’ve seen more friction between the different IT teams than between IT and the users.
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We're supposed to get snow this weekend, a few inches at least, so not much but enough to clear off.
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Ah, young men!
Impus Major: Boop! Got your nose!
Impus Minor: Aack!
And now the kids are learning to clean up blood and stop a bloody nose, and why trying to do both at the same time is futility.
Eediots.
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Ah, young men!
Impus Major: Boop! Got your nose!
Impus Minor: Aack!And now the kids are learning to clean up blood and stop a bloody nose, and why trying to do both at the same time is futility.
Eediots.
What was he supposed to do, he had his nose, that's grounds for war right there.
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What was he supposed to do, he had his nose, that's grounds for war right there.Ah, young men!
Impus Major: Boop! Got your nose!
Impus Minor: Aack!And now the kids are learning to clean up blood and stop a bloody nose, and why trying to do both at the same time is futility.
Eediots.
I killed a man in Reno for less.
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Ah, young men!
Impus Major: Boop! Got your nose!
Impus Minor: Aack!And now the kids are learning to clean up blood and stop a bloody nose, and why trying to do both at the same time is futility.
Eediots.
Impus Minor gets cookies for sheer dorktacular awesomeness.
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I killed a man in Reno for less.What was he supposed to do, he had his nose, that's grounds for war right there.Ah, young men!
Impus Major: Boop! Got your nose!
Impus Minor: Aack!And now the kids are learning to clean up blood and stop a bloody nose, and why trying to do both at the same time is futility.
Eediots.
No doubt just to watch him die.
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I woke up to a snow covering everything outside in a cold, wet blanket.
Yesterday we played another session of Slithering and again Gorbacz stayed on his feet. We had three other down—leshy bard, tengu investigator, and a battle owl (which a room earlier finished babau with a critical beak attack).
Damn. How am I supposed to capture a live scylla? It has tons of Strength (which means crab-load of health) so it needs zillions of paralysing damage. You can reduce strength by destroying various parts of the body... Except that cause bleeding that is likely to kill it faster than I can paralyze it (or if I manage to paralyze it, before I manage to finish other enemies and end the battle).
And when it seemed that I am on the right track to paralyze it before it bleeds out, it fled the battle...
Argh.
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Damn. How am I supposed to capture a live scylla? It has tons of Strength (which means crab-load of health) so it needs zillions of paralysing damage. You can reduce strength by destroying various parts of the body... Except that cause bleeding that is likely to kill it faster than I can paralyze it (or if I manage to paralyze it, before I manage to finish other enemies and end the battle).
And when it seemed that I am on the right track to paralyze it before it bleeds out, it fled the battle...
Argh.
If might bleed, but if you cut of its legs it cant escape.
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I’m not sure Re:Zero falls into that category given what I’ve heard about season 2. (Episodes dedicated to his life before and how his family life was.)
Sorta? The protagonist of an isekai is typically such that the audience has a figure who will respond the way the audience would. Even with his backstory being expanded on, his past or modern knowledge is of no real import. Dude is just really determined. Isekais where that occurs you could file the numbers off and have a fairly compelling fantasy anime. Subaru as a character wouldnt change if he was a native of the world.
Take Shield Hero's knowledge of economics or light novel tropes which has a direct effect on his capabilities. Or how Kazuma(Konosuba) "invents" modern luxuries to get rich quick. Cautious Hero's isekai status is a major part of the story and motivation but that is heavy spoiler territory.
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Stage one of the wall is complete and glued down, next we have to fill in behind it, compact it, put some geo grid down and then build stage two.
Although it looks like we'll have at least a week off for winter.
If might bleed, but if you cut of its legs it cant escape.Damn. How am I supposed to capture a live scylla? It has tons of Strength (which means crab-load of health) so it needs zillions of paralysing damage. You can reduce strength by destroying various parts of the body... Except that cause bleeding that is likely to kill it faster than I can paralyze it (or if I manage to paralyze it, before I manage to finish other enemies and end the battle).
And when it seemed that I am on the right track to paralyze it before it bleeds out, it fled the battle...
Argh.
I think that three legs were already off at that time. It stood at the border of the map since the second round of the fight anyway.
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I’m not sure Re:Zero falls into that category given what I’ve heard about season 2. (Episodes dedicated to his life before and how his family life was.)
Sorta? The protagonist of an isekai is typically such that the audience has a figure who will respond the way the audience would. Even with his backstory being expanded on, his past or modern knowledge is of no real import. Dude is just really determined. Isekais where that occurs you could file the numbers off and have a fairly compelling fantasy anime. Subaru as a character wouldnt change if he was a native of the world.
Take Shield Hero's knowledge of economics or light novel tropes which has a direct effect on his capabilities. Or how Kazuma(Konosuba) "invents" modern luxuries to get rich quick. Cautious Hero's isekai status is a major part of the story and motivation but that is heavy spoiler territory.
I really like cautious hero. But the dark turn was dark.
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I really wish Konosuba season 2 was available on Blu Ray.
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No doubt just to watch him die.I killed a man in Reno for less.What was he supposed to do, he had his nose, that's grounds for war right there.Ah, young men!
Impus Major: Boop! Got your nose!
Impus Minor: Aack!And now the kids are learning to clean up blood and stop a bloody nose, and why trying to do both at the same time is futility.
Eediots.
Oh gods, no. That would be excessively extreme. I'm not a complete psychopathic monster.
He took the last head of lettuce at the grocery store. So clearly, he deserved it, but that's certainly not as severe as "Got your nose!". That's an offense deserving of the deployment of chemical weapons.
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I think that three legs were already off at that time. It stood at the border of the map since the second round of the fight anyway.If might bleed, but if you cut of its legs it cant escape.Damn. How am I supposed to capture a live scylla? It has tons of Strength (which means crab-load of health) so it needs zillions of paralysing damage. You can reduce strength by destroying various parts of the body... Except that cause bleeding that is likely to kill it faster than I can paralyze it (or if I manage to paralyze it, before I manage to finish other enemies and end the battle).
And when it seemed that I am on the right track to paralyze it before it bleeds out, it fled the battle...
Argh.
How many legs do they have?
I really wish Konosuba season 2 was available on Blu Ray.
I'm just waitin for part 3 of Fate/Stay Heaven's Feel for bluray. All thats out there right now are camrips :(
How many legs do they have?I think that three legs were already off at that time. It stood at the border of the map since the second round of the fight anyway.If might bleed, but if you cut of its legs it cant escape.Damn. How am I supposed to capture a live scylla? It has tons of Strength (which means crab-load of health) so it needs zillions of paralysing damage. You can reduce strength by destroying various parts of the body... Except that cause bleeding that is likely to kill it faster than I can paralyze it (or if I manage to paralyze it, before I manage to finish other enemies and end the battle).
And when it seemed that I am on the right track to paralyze it before it bleeds out, it fled the battle...
Argh.
Between six and eight, I think, though I wouldn't be surprised that they can have more. It certainly seems like there are dozens of those when you try to aim at them in the fog.
So yes, she's actively lying to me, not doing what she claims she's doing, and I had to spend close to an hour of real time spread over two days conversing with her, remoting in, and ultimately doing it for her when she admitted she knew what to do about it from the very beginning. I didn't use any of my admin accesses or any additional specialized knowledge.
Could it be that she is not actively lying to you but is simply an <redacted> who doesn't know the difference between rebooting, going to sleep, or turning the screen on and off?
The issue might be that pushing power button on modern windows might depending upon settings simply put the computer to sleep instead of going through full reboot like a hard reset...
Note, I thinking this because I can't really comprehend why anyone would lie about rebooting computer in the first place... That would be so pointless that I am willing to suspect ignorance rather than actual malice.
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So yes, she's actively lying to me, not doing what she claims she's doing, and I had to spend close to an hour of real time spread over two days conversing with her, remoting in, and ultimately doing it for her when she admitted she knew what to do about it from the very beginning. I didn't use any of my admin accesses or any additional specialized knowledge.Could it be that she is not actively lying to you but is simply an <redacted> who doesn't know the difference between rebooting, going to sleep, or turning the screen on and off?
The issue might be that pushing power button on modern windows might depending upon settings simply put the computer to sleep instead of going through full reboot like a hard reset...
Note, I thinking this because I can't really comprehend why anyone would lie about rebooting computer in the first place... That would be so pointless that I am willing to suspect ignorance rather than actual malice.
Oh, no. No, no, no, no no no no no no no no no no no no...
What I've learned is that the vast majority of users prefers to have all of their applications open all the time so they don't have to find them, then have one or two dozen browser tabs open for all of their common tasks.
So rebooting is a HUGE pain for them, because they have to figure out what was open, re-do the browser tabs, etc.
Thus, instead of rebooting they lie to you about it. It's pretty much standard practice. I'd guess that under 25% of the users you ask to reboot actually do so. It's an attitude of, "That would be a big pain and I'm sure it wouldn't help," rather than ignorance.
I'd guess it's every IT department's #1 pet peeve.
So yes, she's actively lying to me, not doing what she claims she's doing, and I had to spend close to an hour of real time spread over two days conversing with her, remoting in, and ultimately doing it for her when she admitted she knew what to do about it from the very beginning. I didn't use any of my admin accesses or any additional specialized knowledge.Could it be that she is not actively lying to you but is simply an <redacted> who doesn't know the difference between rebooting, going to sleep, or turning the screen on and off?
The issue might be that pushing power button on modern windows might depending upon settings simply put the computer to sleep instead of going through full reboot like a hard reset...
Note, I thinking this because I can't really comprehend why anyone would lie about rebooting computer in the first place... That would be so pointless that I am willing to suspect ignorance rather than actual malice.
This particular person has been in the company longer than I have and is the manager for a team that supports a particular piece of software. I've worked with her on many occasions, both remotely and when I've traveled to the Virginia office. She's not, by any means, dumb. She knows me and knows exactly what I'm talking about when I say "reboot your computer". And yet she does this anyway.
Aiymi used to think I was exaggerating for effect, and would frequently try to do a devil's advocate stance with me to show me I'm overreacting. Then I started showing her redacted versions of the actual emails and tickets. Then, starting last spring when we were both working from home, she would overhear some of the actual phone conversations. She no longer tries to defend them.
So yes, she's actively lying to me, not doing what she claims she's doing, and I had to spend close to an hour of real time spread over two days conversing with her, remoting in, and ultimately doing it for her when she admitted she knew what to do about it from the very beginning. I didn't use any of my admin accesses or any additional specialized knowledge.Could it be that she is not actively lying to you but is simply an <redacted> who doesn't know the difference between rebooting, going to sleep, or turning the screen on and off?
The issue might be that pushing power button on modern windows might depending upon settings simply put the computer to sleep instead of going through full reboot like a hard reset...
Note, I thinking this because I can't really comprehend why anyone would lie about rebooting computer in the first place... That would be so pointless that I am willing to suspect ignorance rather than actual malice.
Oh, no. No, no, no, no no no no no no no no no no no no...
What I've learned is that the vast majority of users prefers to have all of their applications open all the time so they don't have to find them, then have one or two dozen browser tabs open for all of their common tasks.
So rebooting is a HUGE pain for them, because they have to figure out what was open, re-do the browser tabs, etc.
Thus, instead of rebooting they lie to you about it. It's pretty much standard practice. I'd guess that under 25% of the users you ask to reboot actually do so. It's an attitude of, "That would be a big pain and I'm sure it wouldn't help," rather than ignorance.
I'd guess it's every IT department's #1 pet peeve.
In the most extreme case I've come across, I told someone I needed them to reboot their computer and they broke into tears.
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Ah, young men!
Impus Major: Boop! Got your nose!
Impus Minor: Aack!And now the kids are learning to clean up blood and stop a bloody nose, and why trying to do both at the same time is futility.
Eediots.
Tell me, which one of your lads is a chunky fellow with a high & tight (sort of) who makes 'woowoowoo' sounds, and which one is small and salty with a shiny black bowl cut?
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Tell me, which one of your lads is a chunky fellow with a high & tight (sort of) who makes 'woowoowoo' sounds,Ah, young men!
Impus Major: Boop! Got your nose!
Impus Minor: Aack!And now the kids are learning to clean up blood and stop a bloody nose, and why trying to do both at the same time is futility.
Eediots.
Impus Minor.
and which one is small and salty with a shiny black bowl cut?
Impus Major.
I really wish Konosuba season 2 was available on Blu Ray.I'm just waitin for part 3 of Fate/Stay Heaven's Feel for bluray. All thats out there right now are camrips :(
never got into Fate/Stay series. Not sure why, its pure cheesecake. I should be into it but I'm not.
In the most extreme case I've come across, I told someone I needed them to reboot their computer and they broke into tears.So yes, she's actively lying to me, not doing what she claims she's doing, and I had to spend close to an hour of real time spread over two days conversing with her, remoting in, and ultimately doing it for her when she admitted she knew what to do about it from the very beginning. I didn't use any of my admin accesses or any additional specialized knowledge.Could it be that she is not actively lying to you but is simply an <redacted> who doesn't know the difference between rebooting, going to sleep, or turning the screen on and off?
The issue might be that pushing power button on modern windows might depending upon settings simply put the computer to sleep instead of going through full reboot like a hard reset...
Note, I thinking this because I can't really comprehend why anyone would lie about rebooting computer in the first place... That would be so pointless that I am willing to suspect ignorance rather than actual malice.
Oh, no. No, no, no, no no no no no no no no no no no no...
What I've learned is that the vast majority of users prefers to have all of their applications open all the time so they don't have to find them, then have one or two dozen browser tabs open for all of their common tasks.
So rebooting is a HUGE pain for them, because they have to figure out what was open, re-do the browser tabs, etc.
Thus, instead of rebooting they lie to you about it. It's pretty much standard practice. I'd guess that under 25% of the users you ask to reboot actually do so. It's an attitude of, "That would be a big pain and I'm sure it wouldn't help," rather than ignorance.
I'd guess it's every IT department's #1 pet peeve.
huh. I wonder why.
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never got into Fate/Stay series. Not sure why, its pure cheesecake. I should be into it but I'm not.I really wish Konosuba season 2 was available on Blu Ray.I'm just waitin for part 3 of Fate/Stay Heaven's Feel for bluray. All thats out there right now are camrips :(
never got into Fate/Stay series. Not sure why, its pure cheesecake. I should be into it but I'm not.I really wish Konosuba season 2 was available on Blu Ray.I'm just waitin for part 3 of Fate/Stay Heaven's Feel for bluray. All thats out there right now are camrips :(
Fate/Zero is gud. Unlimited Bladeworks is gud. OG Fate/Stay/Night looks hella dated compared to Studio Ufotable's work. You can safely skip Fate Stay Night and not miss anything really important. Fate Apocrypha is a standalone work that introduces a lot of the major concepts well for people just tuning in but has probably the least interesting main characters. The side characters are awesome(Mordred and Semiramis carry that show so hard).
Fate Grand Order is it's own standalone as well. I have little to no developed opinion on it except that the first movie is pretty boring. Havent watched much more aside from that.
+1 Gigguk has a great channel.
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The first movie is just the prologue/first singularity converted. The following three to four arcs are gameplay excuses and the story does not pick up until Camelot and Babylonia. Babylonia has been fully animated, Camelot and the final singularity are on the way in movie forms.
FGO is about on par with Carnival Phantasm for memes and behind the rest in story except for the late game content. Do not get involved unless you like grinding.