Payment method declined


Customer Service


Hello there. :-)

I thought to purchase the Inner Sea Primer PDF and tried to use my VISA Electron card (according to my bank it can be used for online purchases, since it is supposed to be a debit card and has the VISA Electron logo on it). Once I reached the point where my card is supposed to be charged with the PDF's cost, however, I am told that the payment method was declined and was asked to choose a different payment method.

Granted, the only other time I used it in such a way was to pre-order a game through a UK-based site, but there did not seem to be any problem doing so.

Anyway, I would appreciate any clarification on the matter that you might be able to provide, not to mention any solution as well. Thank you in advance.

Contributor

The report we got from our processor was not very helpful - "Invalid Transaction." The best recommendation I can give to you is make sure that your billing address listed correctly and that your name is listed as it appears on the card. If updating the information does not work, please try a different payment method.

Please let me know if you have any other questions!


I have tried several variations of my name, as well as my billing address, but the problem persists. Perhaps it has something to do with the original card-related information (that is, the billing address) being in Greek? I do not know. I suppose I will call or visit my bank and see if I can get some more information on the matter.

Regardless, thank you for your time, as well as your speedy response.

Liberty's Edge

With my bank for awhile there I had listed a physical address and a mailing address. Got all my stuff at the Mailing address.

When I would go to certain sites it would say invalid address. Despite me getting everything at the mailing address. What they finally did was "separate" out the physical address to another part. Have not had a problem since.

Sean

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