Hi there,
I am still waiting on 2 of the 4 parcels from order #1564384. The first 2 parcels arrived on 4/1/2011 but I haven't seen the other 2 yet. I have had some parcels in the same order take longer than others, but there has never been a gap of over 2 weeks before.
I am in Australia, so I understand that shipping times are longer. I think the order is currently only just over the expected transit time of 12-20 business days. However, since I received the first 2 parts of the order 16 days ago now (and all 4 parcels were all sent on the same day) I am a little worried.
On top of that, today I received an order I made from KenzerCo that I placed on the 1/1/2011. So if their package, which was sent 2 weeks later, has reached me then I am thinking my remaining Paizo packages may have taken a wrong turn somewhere.
Olaf the Stout
Director of Sales
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Hi there,
I am still waiting on 2 of the 4 parcels from order #1564384. The first 2 parcels arrived on 4/1/2011 but I haven't seen the other 2 yet. I have had some parcels in the same order take longer than others, but there has never been a gap of over 2 weeks before.
I am in Australia, so I understand that shipping times are longer. I think the order is currently only just over the expected transit time of 12-20 business days. However, since I received the first 2 parts of the order 16 days ago now (and all 4 parcels were all sent on the same day) I am a little worried.
On top of that, today I received an order I made from KenzerCo that I placed on the 1/1/2011. So if their package, which was sent 2 weeks later, has reached me then I am thinking my remaining Paizo packages may have taken a wrong turn somewhere.
Olaf the Stout
I admit that it doesn't look good for your order at this point. While it is too early yet to give it up for lost, I'll make a note to keep an eye out for it here. At this point the packages are just as likely to show up back here or at the destination.
Please check back with us in a couple of weeks if they still have yet to arrive. I will let you know if they turn up back here, returned.
Thanks,
cos
No worries, will do. It would be odd if they are returned considering that 2 of them made it here just fine and a number of packages have been sent to that address without any problems.
Behold the wonders of the international postal system.
Olaf the Stout
Edit: Cosmo, do you need to know which of the 2 packages I am still to receive?
I know it has only been a week since I last posted, but I just thought I would let you know that I have now received part 5 of the Adventure Path, which was shipped on January 13th.
That was almost 4 weeks after the previous order was shipped so I'm guessing that the 2 missing packages aren't going to turn up on my end. :(
Olaf the Stout
I know it has only been a week since I last posted, but I just thought I would let you know that I have now received part 5 of the Adventure Path, which was shipped on January 13th.
That was almost 4 weeks after the previous order was shipped so I'm guessing that the 2 missing packages aren't going to turn up on my end. :(
Olaf the Stout
I'm keepin' my fingers crossed - we're not quite out of the woods yet. Once we've hit the clearing and made a successful Perception check, then we can see about getting your package replaced.
No worries Liz. I'll check back in here in a week or so. Let me know if you want the details of the 2 packages that I am still waiting on.
Olaf the Stout
No worries Liz. I'll check back in here in a week or so. Let me know if you want the details of the 2 packages that I am still waiting on.
Olaf the Stout
Yes please!
Liz the 2 packages I am missing are:
1 x Ultimate Toolbox
1 x Pathfinder Chronicles Miniatures: Soulstone
1 x Pathfinder Chronicles Miniatures: Gebite Fleshgrinder Torture Table
1 x GameMastery Item Cards: Second Darkness Deck
and
1 x The Order of the Stick #4: Don't Split the Party
1 x Pathfinder Chronicles Miniatures: Totem of Angazhai
1 x GameMastery Item Cards: Legacy of Fire Deck
1 x GameMastery Item Cards: Curse of the Crimson Throne Deck
1 x Falling: The Goblin Edition
Olaf the Stout
Anything turned up at Paizo's end? I still haven't seen either missing package here.
Olaf the Stout
Nothing has turned up here, so I have created a replacement order #1623041 with your missing items. You should receive a confirmation email with the details. Please let me know if there's anything else I can do for you!
Thanks for that Liz. I got the e-mail about the replacement order today. Do you know if this will be coming in 1 package or 2 packages?
Olaf the Stout
It looks like it will be in two packages Olaf.
It looks like it will be in two packages Olaf.
Thanks Liz. I'll post in here when I receive the packages.
Olaf the Stout
Liz,
I have some good news and some bad news.
The good news is that the 2 missing packages arrived today! :-D
The bad news is that the 2 missing packages arrived just days after you sent off the replacement order. :-(
Oddly enough the packages don't seem to have taken a wrong turn anywhere that would explain their hold up. The boxes are still in pretty good condition too. One is a little banged up, but not too bad. So I'm at a loss to understand how these 2 packages arrived a month and a half after the first 2 packages, even though all 4 were sent on the very same day.
What do you want me to do with the replacement packages when they arrive?
Olaf the Stout
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Liz,
I have some good news and some bad news.
The good news is that the 2 missing packages arrived today! :-D
The bad news is that the 2 missing packages arrived just days after you sent off the replacement order. :-(
Oddly enough the packages don't seem to have taken a wrong turn anywhere that would explain their hold up. The boxes are still in pretty good condition too. One is a little banged up, but not too bad. So I'm at a loss to understand how these 2 packages arrived a month and a half after the first 2 packages, even though all 4 were sent on the very same day.
What do you want me to do with the replacement packages when they arrive?
Olaf the Stout
Looks like Liz handled this through email. Let us know if you have anymore questions.
thanks
sara marie
Judging by your above post I take it that Liz has seen my e-mail. Unfortunately the messageboards went down for maintenance just as I was editing my post.
I said this in my e-mail but I'll repeat it here. It seems that I was wrong about the replacement order already having being sent. I checked the order status and the replacement package is still listed as pending.
Please don't send this order out as I have the items!!!! :-D
Thanks for your help,
Olaf the Stout
Just FYI, I have yet to receive an e-mail from anyone at Paizo today about this. So if an e-mail has been sent I haven't got it. :D
Olaf the Stout
Just FYI, I have yet to receive an e-mail from anyone at Paizo today about this. So if an e-mail has been sent I haven't got it. :D
Olaf the Stout
...Apparently pugwampis got the email. (I swore I wrote it up! Really!)
Either way, replacement order #1623041 has been canceled. Thanks for your patience Olaf!
That's ok Liz. Things going AWOL seems to be par for the course with things relating to this order. :-D
The main thing is that you got the message that my packages had arrived before the order was sent out. I had this awful feeling that the replacement order was going to be sent out and then a couple of hours later someone at Paizo would see my post about not needing it.
Now I have my goodies and don't have to worry about sending packages back. That, and the postal system maintains its record of only having lost 1 of my packages (out of quite a few now).
Olaf the Stout