Trouble w / Order #1511845


Customer Service


Paizo,

I recently placed an order with you, part of which included one copy of both the Critical Hit Deck and the Critical Fumble Deck. I received the shipment yesterday (9/28/10) and I found that I had 2 copies of the Critical Fumble Deck and zero copies of the Critical Hit Deck?!? I assume someone at the wharehouse made a simple mistake as the packaging for both products looks very similar (I myself didn't notice, until my son pointed it out).

So, since I wanted a Critical Hit Deck to go along with my Critical Fumble Deck, and I did order a Critical Hit Deck, I would like my Critical Hit Deck shipped to me as soon as possible, if possible. Thank you.

DogBone89

Paizo Employee Director of Sales

DogBone wrote:

Paizo,

I recently placed an order with you, part of which included one copy of both the Critical Hit Deck and the Critical Fumble Deck. I received the shipment yesterday (9/28/10) and I found that I had 2 copies of the Critical Fumble Deck and zero copies of the Critical Hit Deck?!? I assume someone at the wharehouse made a simple mistake as the packaging for both products looks very similar (I myself didn't notice, until my son pointed it out).

So, since I wanted a Critical Hit Deck to go along with my Critical Fumble Deck, and I did order a Critical Hit Deck, I would like my Critical Hit Deck shipped to me as soon as possible, if possible. Thank you.

DogBone89

I apologize for the missing item! I will put your Crit Hit Deck in with your next subscription shipment. In the meantime, please keep the mistakenly shipped deck with our apologies.

thanks,
cos

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