Paizo Order #4375269


Customer Service


that order hasnt moved since the 8th i understand the holiday i was just wondering if you guys can maybe find out where its at for me or if its lost or whats going on so i can keep an eye out for the package

Customer Service Representative

Hi Chris,

Because Standard Postal Delivery involves a transfer between UPS Mail Innovations and the US Postal Service, we have found that occasionally the parcel will miss a scan along the way and no information will be updated.

Even though data is not being updated, we find that the parcel is almost always still on its way. We do not consider these parcels missing until they have exceeded their delivery estimate.

The package going standard post has an estimate of 4 to 8 business days in transit, so it's estimated to make it to you sometime between the 13th and the 17th.

Thanks!
~Sharaya


What if i dont get it on the 17th whay happens. Do you guys send s replacement. Or a refun?+

Customer Service Representative

We usually add replacements to the sidecart to ship with your next subscription order.


Sharaya wrote:
We usually add replacements to the sidecart to ship with your next subscription order.

mrs sharaya i never got my item it hasnt moved in days snce the last update and its the 17th almost 9 pm what i need to do to make sure my next shipment has those items in the next shipment jw? since i already paid for them i wont be rebilled will i?

Customer Service Representative

Hello Chris,

The order should have arrived by now, so it may be lost in the post. I have set up replacements that should be shipping out along with your next subscription order. You will not be charged for the replacement items.


Thank you guys


Diego Valdez wrote:

Hello Chris,

The order should have arrived by now, so it may be lost in the post. I have set up replacements that should be shipping out along with your next subscription order. You will not be charged for the replacement items.

jw why does it show up in my sidecart for beasitary pawns and ironfang pawns i already recived that one it was just the ap and people of the waste i didnt get

Customer Service Representative

Sorry for any confusion with that! It looks like a replacement was set up for the whole order, not just the standard post package.

I've cancelled the duplicate items.

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