Question about a shipment


Customer Service


I got the confermation that my hard copy of Kingmaker shipped on March 22nd. It's been fifteen days, and I still don't have it. Is this unusual? Am I just worried over nothing?


Revil Fox wrote:
I got the confermation that my hard copy of Kingmaker shipped on March 22nd. It's been fifteen days, and I still don't have it. Is this unusual? Am I just worried over nothing?

You are not alone - I guess the shipment takes the longer way? ^^

Paizo Employee Director of Sales

Revil,

Your order was shipped on the 22nd via the standard postal rate, which has an estimated delivery time of 4 to 8 business days. Today is the 11th business day since it shipped out, so it is definitely running late. However, it is not yet so late that we should give up on it. It is most likely just delayed at this point, and may be showing up at any time. if you still have not seen your book by the end of next week, let me know and we will get replacements put in with your next subscription shipment.

Arthun,

Packages going to Germany can take anywhere from 9 to 36 business days to reach their destination.

thanks,
cos


Cosmo wrote:


Arthun,

Packages going to Germany can take anywhere from 9 to 36 business days to reach their destination.

thanks,
cos

I know & thanks - I just got surprised when the shippment I ordered some days later arrived earlier then the AP.

But thanks to the pdf it isn't a problem.


As of last night, Thursday April 15th, I still haven't received my paper copy. Cosmo had said that if it wasn't here by the end of this week, a replacement copy could possibly be sent with my next shipmint. Is this still possible?

Paizo Employee Director of Sales

Revil Fox wrote:
As of last night, Thursday April 15th, I still haven't received my paper copy. Cosmo had said that if it wasn't here by the end of this week, a replacement copy could possibly be sent with my next shipmint. Is this still possible?

I will put a replacement copy in with your next subscription shipment.

Thanks,
cos


I very much appreceate it. Thank you. I'll post again when the shipment (hopefully) arrives.


I received my copy of issue #32 today, however issue #31 wasn't with it. I imagine this issue shipped before Issue #31 was able to be packaged with it. I just want to verify that this is the case, and that Issue #31 should come with Issue #33.

On a separate note, Issue #32 is the first adventure path I'm ever seen, and it looks freaking fantastic. I couldn't be more happy with the quality of this book.

Paizo Employee Director of Sales

Revil Fox wrote:

I received my copy of issue #32 today, however issue #31 wasn't with it. I imagine this issue shipped before Issue #31 was able to be packaged with it. I just want to verify that this is the case, and that Issue #31 should come with Issue #33.

On a separate note, Issue #32 is the first adventure path I'm ever seen, and it looks freaking fantastic. I couldn't be more happy with the quality of this book.

Yeah, your replacement Pathfinder #31 will be going out with your Pathfinder #33. In the meantime, remember that since we did ship the book to you, you do have access to the PDF of Pathfinder #31 in your My Downloads.

thanks,
cos


Yeah, I'm not complaining, I just wanted to make sure it was supposed to come with #33 and not #32. Thanks again for all your help.

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