Is there any way I can put my subscriptions on 'hold' for 2 months? I'll be moving around a bit and won't have a new address for awhile. Or do I just need to cancel them and then pick them back up?
Many thanks.
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I think with the 2 month delay you need to cancel. I put mine on hold when I moved, but that was just for a month.
But not being an actual customer service drone, I don't know for certain. Also, this thread should be in the Customer Service area of the forums, which I'm sure one of the Paizonians will soon move it to.
Chief Technical Officer
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I've moved it to the Customer Service forum, where they can take care of you.
We can indeed do suspensions, where the expectation is that your subs will pile up until you're ready for them, and when you unsuspend it, you'll get everything that was queued up all at once. (If that's not what you're looking for, then you should instead cancel now and resubscribe later.)
Thanks for the information!
I'd like to go ahead and cancel my subscriptions, and I'll pick them up when I settle in again.
Many thanks.
Kevin
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Director of Sales
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Is there any way I can put my subscriptions on 'hold' for 2 months? I'll be moving around a bit and won't have a new address for awhile. Or do I just need to cancel them and then pick them back up?
Many thanks.
I have suspended your subscriptions. As was indicated upthread , there is a difference between a suspension and a cancellation. I have a bit of boilerplate that explains it pretty well:
A subscription suspension is for a subscriber to put their subscriptions on hold temporarily. We prefer that the suspensions not go on for much more than 30 days.
When you are ready to resume your subscriptions, please notify Paizo Customer Service (vie email, messageboard, or phone) to reactivate your subscriptions. You will be responsible for purchasing the missed volumes on your next subscription shipment. As with any subscription shipment, you will get the free PDF of each item when that item ships.
The main difference between suspension and cancellation is that you do not skip the items in a suspension. If you are looking to skip a particular item in a subscription, then cancellation is the way to go.
I have already suspended your subscriptions. If, in light of this information, you think that a cancellation is more appropriate, then please let me know. Keep in mind that you needn't make this decision right now. Feel free to wait a month or two and decided whether to unsuspend and purchase all missed volumes, or cancel and re subscribe w/o purchasing the missed volumes.
Thanks,
cos
Cos, you might as well cancel them at this time. I'm not sure when I'll be settled in, but I know it will be much more than 30 days.
Thank you so much. I am not at all abandoning Paizo. I absolutely love you guys and all that you do.
Kevin
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Director of Sales
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Cos, you might as well cancel them at this time. I'm not sure when I'll be settled in, but I know it will be much more than 30 days.
Thank you so much. I am not at all abandoning Paizo. I absolutely love you guys and all that you do.
Kevin
Your subscriptions have been canceled.
thanks,
cos