Order #1126918


Customer Service

The Exchange

This order was placed on January 29th and is still pending. I was wondering what the reason for the hold was, and if there was an estimated send time.

Paizo Employee Director of Sales

Demoyn wrote:
This order was placed on January 29th and is still pending. I was wondering what the reason for the hold was, and if there was an estimated send time.

One of the items on your order, Xanesha, Lamia Matriarch, is on backorder.

Since it is on backorder, we don't have a date for when it will be available again (this is up to Crocodile Games). It was not a backorder when you ordered it, but (I just found out) our remaining stock was damaged.

Therefore, I am moving the Lamia mini onto a separate order and we will ship it separately when it comes back in. I will get the remainder of your order shipped out to you as soon as possible. There will, of course, be no additional charge for the separate shipping in this case.

I apologize for any inconvenience.

thanks,
cos

The Exchange

Thank you, Cosmo. As always, you create a great and well-deserved reputation from Paizo right out of the gate.

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