Issue on order 1108953


Customer Service

Liberty's Edge

Hello,

I've ordered some stuff for my gameplay. Just before proceed to the check out the amount of my purchase was 128$ then at the payment the amount switch to 138$.

Can you change to right amount = 128$ (with the promotional code) ? Or can you delete the Order ?

Thank you in advance

Liberty's Edge

Dritzz wrote:

Hello,

I've ordered some stuff for my gameplay. Just before proceed to the check out the amount of my purchase was 128$ then at the payment the amount switch to 138$.

Can you change to right amount = 128$ (with the promotional code) ? Or can you delete the Order ?

Thank you in advance

Cosmo, i need your help you are my only hope ! :-)

Liberty's Edge

Dritzz wrote:


Cosmo, i need your help you are my only hope ! :-)

Up

Paizo Employee Director of Sales

I apologize for not having gotten you an answer earlier. We are taking a look at your order,but I do not have the answer for you get. Please stay tuned.

Thanks,
cos

Paizo Employee Director of Sales

Cosmo wrote:

I apologize for not having gotten you an answer earlier. We are taking a look at your order,but I do not have the answer for you get*. Please stay tuned.

Thanks,
cos

~ahem~

*yet.

Liberty's Edge

Cosmo wrote:

Please stay tuned.

Thanks,
cos

up

Paizo Employee Chief Technical Officer

When I last spoke with Gary on Friday, he was finalizing some changes to the promotional code implementation, and just needed some information before retroactively applying them to anybody that didn't get them applied correctly—I'm assuming you're in that boat. If that is the problem here, it should be fixed Monday.

Liberty's Edge

Vic Wertz wrote:
When I last spoke with Gary on Friday, he was finalizing some changes to the promotional code implementation, and just needed some information before retroactively applying them to anybody that didn't get them applied correctly—I'm assuming you're in that boat. If that is the problem here, it should be fixed Monday.

Ok let me know when the problem is fixed... if it's not please reorder with the same items but with promotional code.

Thank you

PS : Happy New year !!!

Liberty's Edge

Hello,

i receive an email that confirm the new amount... think you for you help !

But do you know when you are planning to ship my order ?

The order still in pending status...

Thx

Liberty's Edge

Almost one month and nothing have been shipped...

Cosmo can you put my order to shippment ???

Thank you

Liberty's Edge

Dritzz wrote:

Almost one month and nothing have been shipped...

Cosmo can you put my order to shippment ???

Thank you

OK GUYS PLEASE CANCEL MY ORDER ! I'VE WAIT 1 MOUNTH FOR NOTHING

I will get my books elsewhere...

Paizo Employee Director of Sales

*!*

I am VERY sorry for having missed your updates on this thread previously!

I have canceled the order, and I deeply regret our lack of action on this order. I will put $10 in store credit on your Paizo account in the hopes that you will give us the opportunity to prove to you that this is not the standard of service we keep here at Paizo.com.

Once again, I am very, very sorry, and I sincerely hope that you will give us that opportunity.

Thanks,
cos

Liberty's Edge

Cosmo wrote:

*!*

I am VERY sorry for having missed your updates on this thread previously!

I have canceled the order, and I deeply regret our lack of action on this order. I will put $10 in store credit on your Paizo account in the hopes that you will give us the opportunity to prove to you that this is not the standard of service we keep here at Paizo.com.

Once again, I am very, very sorry, and I sincerely hope that you will give us that opportunity.

Thanks,
cos

Ok I take your word!

Please see the Order 1125782, i hope you will prove what you writted.

Regards

Paizo Employee Director of Sales

Dritzz wrote:


Ok I take your word!

Please see the Order 1125782, i hope you will prove what you writted.

Regards

Deal!

Your order should be shipping out in 5 to 11 business days.

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