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Dungeon #146 missing poster

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I was hoping you could assist—I purchased Dungeon #146 today and there was no poster map enclosed. The polybag was sealed, but, on opening it, no map. (If it wasn't for the cover blurb, I wouldn't have known it was missing.)

Note that I'm not a subscriber (although I own many, many issues); I purchased my copy in a Barnes & Noble store. I have retained the receipt.

I'd appreciate it if I could get the poster somehow, I really don't wish to spend another $8 just to get the misssing poster. Thank you.

Hello-

I ran into the same issue (no pun intended) yesterday.

I work at a bookstore - and All of our copies came sans the postermap - which I also would not have realized was missing if not for the cover blurb.

I'm curious as to what can/should be done - and what I should tell any customers about this issue (again - no pun intended)

Dhomal

I also ran into the same situation yesterday at a Barnes & Noble. I returned the magazine in the opened poly bag and explained how the bonus poster map was not included. They gave me a full refund with no problem.

As an interesting side note, the bookseller and I checked the other two issues on the magazine stand, and they were missing the poster maps as well.

Long story short: Take it back with the receipt and they should give you a refund.
Paizo Employee Director of Sales

Hey guys,

We've been looking into this and we've discovered that there was, indeed, a printer's error in which a number of Dungeon 146's went out without the "Scuttlecove" map. We are very sorry for the mistake and we're gonna do everything we can to make sure you get your maps.

If you've purchased a Dungeon 146 that is missing its map, please let us know at customer.service@paizo.com. Include your mailing address (and Paizo.com profile if you have one) and we will send you a copy of the map as soon as possible.

Once again, we are very sorry for the inconvenience and if you have any further questions or concerns, please let me know.

Thanks!
Cosmo

Thanks Cosmo! (An e-mail has already headed your way.)

Given the stories that followed mine, I figured this fell into the category of the "dreaded printer error" -- thanks again for the fast response. Thanks to the other readers as well for verifying that I wasn't losing my mind when I couldn't find my poster.

Very cool of you guys! Thanks!

Now that's customer service!
Liberty's Edge

Just to let people know: I bought mine today and it had the map. It was in a poly bag, and the map is clearly visible on the backside of the magazine, so I guess look for it(?)

Just FYI: I received the mailed poster.
Thanks guys.
Paizo Employee Chief Technical Officer

We believe the problem is limited to a portion of the copies that shipped specifically to mass-market bookstores and newsstands. All FLGS and subscriber copies should be fine. (Again, if you are affected, we'll take care of you...)

-Vic.
.

i just got 146 this week and it was also missing the map i mailed u guys but have yet to get a repley should i send another email not really sure what else to do here
Paizo Employee Director of Sales
seekerofshadowlight wrote:
i just got 146 this week and it was also missing the map i mailed u guys but have yet to get a repley should i send another email not really sure what else to do here

Seeker,

I apologize for the lack of response so far! We do have your email and we'll make sure to get a replacement map sent out to you. We've just been a little busy of late and we're kinda behind on emails.

Once again, I apologize for the delay.

Thanks!
cos
Scarab Sages

Just got Dun 146, NO Map!
But oh yea, I see I have come to the right place.

Go Paizo! I figured you would do the right thing.

T
Paizo Employee Director of Sales
Troll812 wrote:

Just got Dun 146, NO Map!

But oh yea, I see I have come to the right place.

Go Paizo! I figured you would do the right thing.

T

Troll,

We have your email and we will get your map sent out.

Thanks!
cos

Picked up 146 today and was going, 'hmmm, when they have a banner across the top there is usually a map....'

Just found out about this, sent in my email. Wow, thank you a lot for this service; it is much appreciated :)
Paizo Employee Director of Sales
Wayne Ligon wrote:

Picked up 146 today and was going, 'hmmm, when they have a banner across the top there is usually a map....'

Just found out about this, sent in my email. Wow, thank you a lot for this service; it is much appreciated :)

We have your email and we will get your replacement map sent out ASAP.

Thanks,
cos
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