Shouldn't I have gotten Dungeon 139 already? (Canadian Subscriber)


Customer Service


I know that there are a couple other threads on people missing #139 already..

But its been more than a month since I got the last issue (#138), and I've seen #139 on newstands and bookstores this week.

Now it might be an issue with my local mail carrier, since I have had problems with them in the past...

But how long should it take (under normal circumstances) for a subscription issue to arrive at a Canadian address? (I'm in Vancouver, British Columbia)

Paizo Employee Chief Technical Officer

Talion09 wrote:
But how long should it take (under normal circumstances) for a subscription issue to arrive at a Canadian address? (I'm in Vancouver, British Columbia)

Normally, up to three weeks. However, it appears that the issues were delayed at the printer, and there was also a US postal holiday in there. But you should have had them by now, so we'll prepare to reship yours.


Vic Wertz wrote:
Talion09 wrote:
But how long should it take (under normal circumstances) for a subscription issue to arrive at a Canadian address? (I'm in Vancouver, British Columbia)
Normally, up to three weeks. However, it appears that the issues were delayed at the printer, and there was also a US postal holiday in there. But you should have had them by now, so we'll prepare to reship yours.

Thanks Vic!

I figured it might have taken longer with the long weekend and the issue with the printer I read about on another thread... but it had been a long time inbetween issues..


Talion,

For what it's worth, I recieved mine last week (the 12th to be exact). Location: Sault Ste. Marie, ON.

Dr. A.

Talion09 wrote:
Vic Wertz wrote:


Normally, up to three weeks. However, it appears that the issues were delayed at the printer, and there was also a US postal holiday in there. But you should have had them by now, so we'll prepare to reship yours.

Thanks Vic!

I figured it might have taken longer with the long weekend and the issue with the printer I read about on another thread... but it had been a long time inbetween issues..


I've yet to see issue #139 either. Can you send another one out to Vancouver Vic? Thanks.


Hangfire wrote:
I've yet to see issue #139 either. Can you send another one out to Vancouver Vic? Thanks.

Mine arrived in Edmonton today..

28 days after ship date on website. It had been 21 days for previous 2 issues.

Sovereign Court

I'm happy for you B.D. I hope you still have some enthusiasm for it.

There's still no #139s in Toronto--save for those in the game stores, which have had it for weeks!

Paizo Employee Chief Technical Officer

Hangfire, we'll reship yours.

David, your replacement left yesterday.

-Vic.
.


Vic Wertz wrote:
Hangfire, we'll reship yours.

Thanks Vic, much appreciated.


I'm glad I saw this thread as 139 is my first issue on my subscription and I get paranoid about these things. Yeah, I'm in Toronto and I still haven't received this issue either (it's been around 8 weeks since I've subscribed and the website tells me that 140 has already been shipped out...)

Don't know if I should wait or request for another copy to be sent to me .... wonder if the Toronto central mail depot is stashing them all for some bizarre reason, (maybe they're having a big gaming day or something.)


Funny story:

I checked the mail this morning, and I recieved the replacement copy of Dungeon 139 that Paizo sent out around 2 weeks ago, which is around normal for crossborder.

In today's mail, I also recieved the original copy of Dungeon 139, looking much the worse for wear. It was bent, and the clear plastic holding in the map was torn (although the map was still there). Basically looking much more battered than any magazine subscription issues, Dungeon or otherwise.

So I'm guessing that somewhere along the line, my original 139 went for a little ride, maybe got lost in a mailroom somewhere, etc.

Thanks again to Paizo's Customer Service for sending off the new copy for me, and hopefully my other issues don't go for any detours as well, lol

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