Everybody at Paizo has been using our books since shortly before they were released in August—and some of us had samples even before that. Many of us use our copies daily; some even cart them back and forth between work and game sessions and home on a regular basis. Some of the copies we have have probably seen more wear-and-tear than any other copies of the books out there. We also spent time *abusing* early samples in the months leading up to the release, and even with all that, we've only seen this particular problem once, in a copy that was dropped from table height to land directly on the edge of the spine.
Now, I'm not saying that those of you having problems have necessarily done that, but it *does* mean that when it comes to this problem, there's no way for us to differentiate between a book that has seen normal use and one that has been abused. Offering to replace them, then, would be pretty much the same as saying that we'll replace *any* copy of the book, for any reason. If we did that, I guarantee that every time we come out with a new printing with new errata, we'd get a sudden uptick in "faulty" books being returned, and that's just not something we can afford to do. And let's be frank here—I'm not aware of *any* publisher whose books come with a lifetime guarantee.
But the bottom line is that the bigger a book is, and the more it sees use, the more likely it is to suffer these sorts of issues eventually. Take a trip to your local used bookstore, especially if you've got one that has a lot of used college textbooks; you'll probably find evidence to back me up.
Again, you point the blame elsewhere instead of at the company itself. I do not even blame the printer manufacturer because YOU chose them and decided to go with a cheap binding. And to back up your claim, I have about 40 college books and text books. About five of those see extreme use and have lasted quite some time and are still fine. I am sure these companies used higher quality printers which equates to a better book than what you have presented. I understand issues arise with products, failure rates, etc... But you are denying a problem outright by saying, "Isolated incident, do not abuse your book." Take a little responsibility is all I have to say.
It is great that everyone at Paizo has had there books for quite some time and has seen no issues except for one dropped book. However, I do not care about your personal books because even if you did have problems it is not like you would post them here. I am sure that means you must be satisfied with what you have as a product. In hindsight, I am satisfied with the actual material in the book, not the quality of the book. I think I have displayed this point during this thread.
I could go on, and on. But whats the point? Nobody likes to argue a point with a company anyways because it is quite pointless to do so. You have quite adequately displayed your position and I am sure you will have a secret pow wow on Monday to talk about the issue with little resolve.