lonejedi's page

I just squeezed in the new Humble Bundle Beginner Box offer and added it to my existing sub order #36696866, but it looks like the First Ten Shipping didn't update to the full $10 discount when increasing the shipping rate (from about $7 to $15). If you catch this before shipping happens (and I'll be gone next week, so I won't mind being at the tail end of the shipping window again this month ;), could you take a poke at the discount amount for me?

Thanks! CS Rocks!!
-Jedi

Looks like I missed the Sidecart cutoff by just a bit. Can I get the hero point tokens I added in my latest order combined with my new sub order? (And that should also be enough to get me to First 10 Shipping ;)

Thanks!

I just got my shipping notice for order #36654279 and it looks like downloads have activated for all of them... except the special-case of "Starfinder Adventure: The Liberation of Locus-1." Could I get that manually activated, at your convenience?

Thanks!!

Looks like I totally missed "combine with existing order" when I added a new order for some additional Hero Point tokens (then again, I broke the shipping discount when I *did* remember earlier this week ;) ).

If it happens to time out (no worries if it doesn't), could you look into combining Orders #36606061 and #36636759 for me?

Thanks!

With Tech Revolution sliding to next month, it looks like my Sub Order #36606061 this month dipped just a few dollars south of qualifying for the First Ten Shipping Discount. I added a couple small items to that order in order to re-qualify, but it doesn't appear that it's kicked in. Could someone please check on that for me?

Thanks! :)

Could I ask someone to take a peek at Order 22822395 for me? It's coming up on the end of the 11-20 business day estimate (Tuesday is 20) and I'm a little worried that me adding the Bestiary 3 softcover to the original order may have gotten it "stuck."

If there's a problem with the original items, but they'll still ship eventually (but in more than another week or two, perhaps), could I get the Bestiary 3 moved to the Sidecart so that the April/May sub run can pick it up, instead?

Thanks!

It took me until my shipment going out today to see the pattern, but it looks like the splitting of shipments (which I actually hadn't have happen to any of my orders for my first couple years of subscribing... until January) has caused the First Ten discount to be ignored/mis-applied:

January Order 36290834:
Original order email had a total over $100 and listed shipping as $6.04 with a First Ten credit of -$6.04.
When it shipped, though, it went out in two packages (one still over $100, the other under) which bumped the shipping to $12.37, but only gave me the $6.04 First Ten credit (then split the "new" $6+ between the two shipments).

February Order 36322786:
Original order email had a total over $100 and listed shipping as $6.11 with a matching First Ten credit
The first of a split-shipment went out this morning (both under $100 this time) and the shipping went up to $9.79... but the First Ten credit has dropped to $1.21 (with this new $8 differential being split between the two shipments).

Though I'm not a fan of the shipping cost going up 50-100% between spawning and shipment, could I get someone to take a look at the First Ten system to at least cover that much after the increase? It's "only" been "a few bucks" extra per month... but that'll definitely add up over the years... ;)

Thanks!

Per an earlier thread (that I now fear may have been skipped over since it's seen a lot of entries, though I replied there and sent an email, both on Nov. 5):
Previous Thread

Joan was able to arrange a couple replacement pawn sheets for me, but it looks like one of the wrong replacement Bestiary 2 Pawn sheets ended up shipping with my November sub order. Instead of the "Elemental, Earth, Earthen Destrier" sheet, the next one in line ("Giant, Wood") was sent. The other misprinted sheet ("Brownie") was replaced successfully, however.

Could I still get the "Elemental, Earth, Earthen Destrier" replacement on my next sub shipment??

Thanks!

Per an earlier thread (that I now fear may have been skipped over since it's seen a lot of entries, though I replied there and sent an email, both on Nov. 5):
https://paizo.com/threads/rzs435z6?Bestiary-2-Pawn-Printing-error-from-Orde r#7

Joan was able to arrange a couple replacement pawn sheets for me, but it looks like one of the wrong replacement Bestiary 2 Pawn sheets ended up shipping with my November sub order. Instead of the "Elemental, Earth, Earthen Destrier" sheet, the next one in line ("Giant, Wood") was sent. The other misprinted sheet ("Brownie") was replaced successfully, however.

Could I still get the "Elemental, Earth, Earthen Destrier" replacement on my next sub shipment??

Thanks!

If the APG hero point tokens are back in stock now, could I get my two outstanding sidecart orders (6 tokens, total) for them added in to my October sub shipment?

Thanks!

I've just gotten the chance to punch all the pawns from my new (Pathfinder 2E) Bestiary 2 Pawn Collection (Order #30106221) and found that two sheets are printed at a little too-far offset. The results are:
1) Labels chopped in half for one whole sheet from being printed too low (the sheet starting with "Elemental, Earth, Earthen Destrier" and "Elemental, Air, Belker")
2) Heads cut off of the small pawns from being printed too high (the sheet including "Brownie" and "Calathgar").

Would I be able to get replacements for just those two sheets?

I'll also be e-mailing in this same request with pictures attached

Thanks!
-Jason

I've got a t-shirt on Order 26358531 that was going to require a goodly chunk of time for the warehouse to process, but I just wanted to check that it's still on-track. It looks like a couple order-replacement items had been associated with the order... and then removed to fill with a regular subscription order... so my "worry" is that that action will "break" this order into limbo. With such a long lead-time at the warehouse, though, I figure it's better safe than sorry to go ahead and start asking now (especially with the current CS backlog).

Thanks!

All 5 decks of spell cards are just glorious in-person, but didn't appear to trigger the digital versions onto my account at shipping time. Just in case those really are ready to go and just didn't trigger properly, could I get those added to my account?

It looks like a couple other PF/SF decks were scheduled for retroactive digital release early this week, as well, but those don't show availability in the store yet, unlike the spell cards, so I wouldn't really expect them... but will bring them up, just in case ;)

Thanks!!

Good news! My May subscription order #22044755 has arrived!!
Bad news... it looks like two items on the order/manifest didn't actually make it in to the shipping carton:
- Pathfinder Flip-Tiles: Haunted Woodlands Expansion
- Pathfinder Adventure Path #155: Lord of the Black Sands

Could I arrange to get those two sent back out? I have a couple "this item needs a little longer to ship" orders outstanding (as of the time of this writing), as well as my upcoming June subscription shipment, that I'd be happy to have them dropped into (if that makes things more convenient).

Thanks a lot!!
-lonejedi
(both e-mail and forum posts sent)

Could I get a little bump on Order 20191367? When I placed the original order, I didn't pick up that it wasn't scheduled to actually release the PDF until today (Apr. 29) so it's been kind of hanging out as an accidental "preorder," that I wouldn't be surprised to see remain "stuck" without a little manual intervention ;)

I've returned from my overseas trip and am now ready to receive a shipment. Could you please go ahead and release Order #8216736 for me now?

Thanks!

It looks like I'm going to be travelling during the entirety of the December shipping window this year. Is there an option available for me to request a shipping date pushed to the last day of the window (Dec 6)?

They should be fixed now, so if you'd like to contact Customer Service, they should be able to set you up with a refund for anything you should have saved with those discounts. Thanks for your understanding! :)

It looks like Katina has them sorted out now, but at my times of order PFS Quest 1 and 2, plus PACS Scenario 6-2, were all ignoring discounts. Can I get a little store credit for the extras? I have a suspicion it won't last long ;)

Thanks!!

I'm looking at the PACS scenario booklets 6-2 and 6-3, but they don't look like they reflect any discount (which I'm _pretty_ sure I got on 6-1). Should that apply?

I'm also in a similar boat with the PFS Quests (I think the first one discounted, but not 2 or 3... but at 30 cents I haven't worried about those ;)

Thanks for the info!

I just added a few extra items to an existing/pending order (non-subscription) and got the total up to just over $100. Should it now qualify for the First Ten Shipping discount (against the $9 shipping that it still shows)? Can I get that added? Thanks!

Could I get the Flip-Mat Classics: Hill Country removed from my Sidecart (or October subs order, should that spawn first)? I actually found a copy at a local bookstore so I can run Torment & Legacy at my FLGS tonight, instead of waiting!! ;)

Just received my monthly subscription shipment and have encountered just my second printing error ;)

It looks like 3 pages in Tomorrow Must Burn (PF2 AP #147) got “smudged” during printing (pp. 33-34, 39).

Could I please arrange to get a replacement? Email sent to Customer Service with a photo attached (including some of a “clear” facing page for reference).

Thanks!

Looks like I've added a few items to my Sidecart since my monthly sub went out (a messenger bag, the PACG sub starting with the core rules, and the PACG We Be Heroes? booklet). Since I also have a post-sub order pending (Order 8093754), could I get those sidecart items that are ready to ship attached to that order? Or, since odds are good that it'll end up shipping before this post gets processed, could I go ahead and spin them off into their own order (should be over $100 so the shipping discount should kick in)... just so I'm not tortured waiting a full 4 weeks for the next sub spawn? ;)

Thanks!!

It looks like I manually got most of my ordering rearranged in time to make the PDF allocation cutoff on Thursday (yay!). There are only a couple PDF items I'd like to check on after the GenCon weekend:

* PDF credit for the PF2 Portrait GM Screen
* PDF of PFS scenario #10-23 (I got #10-22 and all the Starfinder and PF2 PDFs, though)

And in my Sidecart the only thing I think I'm "missing" now is the Tyrant's Grasp Pawns from starting the Pawn subscription (it got "lost" when I was placing other orders, and I'm not sure whether that one will auto-regenerate when the next spawn runs, or if I need to ask to have it restored ahead of time).

Thanks to all the CS staff for wading through the annual GenCon backlog!! ;)

I noticed that my large Sidecart is actually only holding because of 2 pocket edition pre-orders (Nov) and one pawn subscription pre-order (Sep)... plus the 4 PFRPG 2E accessories that are in my sidecart because I subscribed after the initial subscription run earlier this month. Luckily, none of my other pre-existing subscriptions have added anything else, yet.

I thought I'd be clever and go ahead an "ship it now" so that all the ready-now items would go out... but it looks like it was trying to combine them all into a "everything ships together" order, which implied it'd sit in the warehouse until the last two were ready in November. So, I went ahead and instructed the order to re-Sidecart everything. It *looks* like everybody is back in place now.

Can I get some explicit help in getting just the all-but-3-that-are-ready-now items onto an active order?

And as a side question: I previously ordered the portrait-version of the GM screen, and am now getting the landscape version under subscription. Despite getting them "out of order," will *both* of them generate PDFs for me when the digital switches get flipped on Aug 1?

----------------------

UPDATE:
I used "Save for Later" on the three not-yet-ready items when attempting another order (#8007827).

The second order appears to have created properly (the accessory subscription items still have their S icons...

But now it looks like the Tyrant's Grasp Pawns (subscription) and two pocket edition books (pre-order for Nov) have not been returned to my Sidecart.

Might I revise my earlier request (below) to just helping track down and restore those three items (plus the portrait GM Screen question at the end)??

Thanks a ton for the help!! I'll stop touching things now ;)

Looks like the day after I added a Horror Adventures hardcover to my Sidecart... the Pocket Edition version became available for pre-order. Can I have the hardcover version removed from my Sidecart, leaving the softcover version, only (I love PFRPG books... but not positive that I *really* need two of everything ;).

Thanks!

I sidecarted a couple extra items in order 7553843 this morning that would be super to see rolled into my regular subscription order 7496229. Am I still in time to make that happen?? ;)

Thanks,
-Jason

Unless it’s already starting charging/shipping (in which case I’m fine with it... my biggest concern is a big shipping delay because of subscription shipments... and mine has already gone out), could I get my pre-order for Order 4897661 cancelled?

Thanks!

I showed payments charged for both shipments on my order #4899603, but while the pawns have already been delivered, the flip-mat's half of the order no longer shows its payment record (and, presumably, hasn't shipped). Might this have fallen into the category of "card processor issues" from earlier? Or do I just need a couple more days' patience? ;)

Thanks,
-Jason

It looks like Starfinder Society #1-05 is now available for purchase, but as a Starfinder Supersubscriber with an active comp subscription to SF Society I don't see it attached to my downloads yet (and didn't receive a spawn e-mail yesterday... though I wasn't sure it whether it would generate or not based on the promo subscription).

Should that be there now (and the system just needs a little kick)? Or do I just need to demonstrate a little more patience? ;)

Thanks!

Could I ask someone to take a quick peek at my order #4527213? It’s about 11 business days out now and I just want to be sure it’s a little extra delayed because of October new release shipping volume and not because it got broken ;)

Thanks!

I received a replacement CRB yesterday (Order 4524695)... but its binding "broke" within a single page-through of the tome. :(

Is there a "strategy" for holding out until a second printing? Or is the best tactic just to keep sending replacement requests until a "good one" arrives?

Thanks!

I just placed an order (4519417) for a few pocket edition books and in my order history it’s in Pendng and looks like it may just need Monday to roll around in order to charge and start to ship... but I notice on my Subscriptions page that it implies that the order is actually being held until November for my next subscription push (since it just missed yesterday’s).

In the event it’s really the latter, could I get the order released as-is, and let November’s pawn box fend for itself? ;) (And in the future, is there a checkbox somewhere in the order process that I’d need to check to avoid the loooong auto-wait?)

Thanks,
-Jason

I’ve sent an e-mail (with photo) to Paizo’s Customer Service e-mail about my freshly broken binding in the hopes I can get a better response than I have from Amazon (where I purchased the book... prior to signing up for all the subscriptions here after confirming my love for the game) now that my return window has closed. Is that an appropriate use of my efforts, or should I be figuring out how to lean on Amazon (any helpful hints would be appreciated in that case)?

Thanks,
-Jason

I have a question pending below (from yesterday) about ensuring my first Starfinder Supersubscriber item shipment for Order #4468292 got properly authorized and set up for future shipments. It looks like it has, as I got a shipment notification later yesterday afternoon. But now that that's gone out, how do I make use of my Paizo Advantage 15% discount and "redeem" my Starfinder Society Scenario Subscription?

I've tried adding a few Pathfinder items to my cart, but don't see the discount applying (though I haven't completed an order yet). And I've tried adding the Scenario Sub to my cart to see if it goes to $0, but I'm not clear whether that should just automatically show up at some point or not.

Thanks for any guidance!

I'm just starting my first subscription here at Paizo and apparently had done a miserable job of setting up a payment method... so on Friday I got a "your order is entered, but you have no payment" e-mail. I fumbled through several attempts to get one added, and I *think* I was finally successful (I now have two auths on my order, and two payment methods on my account... one for this order and one for future subscriptions).

Can I ask someone to take a peek at my order to ensure that I'm actually on-track to get my first shipment shipped? ;)

As a semi-related side-question: As a Starfinder Supersubscriber, should I start looking for my Starfinder Society "bonus subscription" as soon as I get this first shipment e-mail? Or do I need to go through a purchase/request process to activate it?

Thanks!