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Let me say that I completely understand the problems that that IT people are going through -- my problem is with Paizo not managing expectations properly. First -- on the humble bundle page, it needs to say "Due to unanticipated demand, your purchase won't be available for one week." or whatever their anticipated timeframe is.
Then, they need to have a way to allow customers to request, once, the files that they want -- and have those files show up without further intervention. If I could request that the files be e-mailed to me, then I could ignore everything, go about my business, and they'd be delivered, a bit later than I'd like, but no problem.
But, since I have to continue to interact with their problematic interface to have any chance of getting the product -- and if I don't interact with the problematic interface I won't get the product. I'm upset.
Once again, I understand the technical difficulties. But management needs to step up, and allow us the option of getting a delivery of the product, without further interaction with their system. Then they can take their time in doing it.