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Pathfinder Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber
CB1050 wrote:
MeditatedPie wrote:
captain yesterday wrote:
I was able to download the Hell's Vengeance player's guide just now, so have faith, things are turning around. :-)

How long did it take you? And were you auto refreshing the page or anything?

I've been trying to get it for 2 hours now.

Same here.

It just sort of happened, went in clicked on it and immediately got my five second message, it was already personalized and everything (maybe from when i personalized it last night before bed, i'm not a tech guy).


I'd love to see a "download all" option and maybe it could be optimized instead of having to click 50 links, which first starts the personalizing process and then you can download.

I've however noticed that the personalizing process can reset if you aren't timing it right to download, then you'll have to restart that process the next day.

Some files I managed to get at least. The beginner box has a nice solo adventure which doesn't require reading through the rules book to play :)

The best recommendation in these cases is just to wait until the humble bundle is over and perhaps one more week. Right now everyone is trying to download at the same time...


J4RH34D wrote:
use generic watermarks like "Humble Bundle Feb 2016" so people can access quickly and later replace those with individual watermarks.

This. Please this. Come to your senses and get it done Paizo! This is a complete disaster! You're losing customers and good will every minute you don't.

Silver Crusade

2 people marked this as a favorite.
Pathfinder Companion, Starfinder Roleplaying Game Subscriber; Pathfinder Roleplaying Game Superscriber

Paizo probably really doesn't want to do a 'download all' because none of us actually download everything. I only download the high quality one file version of things, not all 4 versions of the books. Why should Paizo personalize 4 times as much stuff as I want?


Mattiasjp wrote:

I'd love to see a "download all" option and maybe it could be optimized instead of having to click 50 links, which first starts the personalizing process and then you can download.

I've however noticed that the personalizing process can reset if you aren't timing it right to download, then you'll have to restart that process the next day.

Some files I managed to get at least. The beginner box has a nice solo adventure which doesn't require reading through the rules book to play :)

The best recommendation in these cases is just to wait until the humble bundle is over and perhaps one more week. Right now everyone is trying to download at the same time...

You can also read the players and gm guide that come with the beginners box and run Blackfang (the adventure in the gm book).


Mr. Complainypants wrote:
BURN PAIZO BURN!!1!!

Seriously though Paizo staff, you are a great bunch of folks. Keep up the good work.

I am happy to see the humble bundle has been so popular.


Pathfinder Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

And i was just able to download the ACG, all told took fifteen minutes for that one to personalize.


sevion wrote:
Zaero wrote:
silverfoxdmt73 wrote:
Pete17331 wrote:
IT guy here. Yes, it is perfectly possible to prepare for this kind of workload. For example, companies like EA Sports does it every time they get ready to release a new game. They outsource and get enough temporary processing power (in the cloud) to handle the predicted workload.

I imagine companies like EA Sports have more than 50 staff across their IT department, never mind the whole company and a few $billion to throw at outsourcing IT.

Fellow IT guy here. You can scale, sure, but if you don't have the hardware or the ability to invest, that scalability doesn't amount to a hill of beans.

EA has (I would argue) a far bigger resource pool to work with. But hey, obviously everyone has infinite servers to deploy at any time.

Thats why for a company like this they should be using Amazon WS. Sure owning hardware is cheaper in the long run but now instead of letting the service spawn a few more servers for you or you do it yourself they now have angry customers who may or may not have been future clients at full price or monthly subscribers to other services offered.

Agreed - building an infrastructure that doesn't scale may be easier in the short term, but eventually it's going to bite you in the ass, which is what has happened here.


IS there any way to download multiple pdfs at once? I've attempted to personalize files about 5 times now, and although I go through the entire list to do so, when I return, they aren't personalized or downloadable. There has to be some way to not have to click on every single PDF in the list multiple times to get these files. If you bought the $25 package thats ALOT of files to go through, especially when things aren't working. Hell, I already owned about 1/2 or more of the products in the bundle already, and those aren't even being added to the list and its a pretty large list even then.

Is there some way to "gift" someone else with the PDF files you already own?


So far I've managed a map. one map. nothing else has downloaded.


Pathfinder Rulebook Subscriber

Also can't seem to download anything (tried last night at around 1am and now today at 8am). Tried 2 browsers.. so I assume my issues are the common issue for everyone... servers being hammered. It would be nice if you could cue it up and have the servers let you know when the personalizing is complete.


J4RH34D wrote:


You can also read the players and gm guide that come with the beginners box and run Blackfang (the adventure in the gm book).

Yeah, I bet it will keep me busy for a while.

I noticed if I just keep focusing on one link, instead of starting several personalizations, the download link will be ready much faster (within 5-10 minutes.)
I assume clicking another download link and it starts personalization, it resets the other one. Just a guess.


Redelia wrote:
Paizo probably really doesn't want to do a 'download all' because none of us actually download everything. I only download the high quality one file version of things, not all 4 versions of the books. Why should Paizo personalize 4 times as much stuff as I want?

There could be a download all as a standard, but if you want the high quality you would have to down it individually.

With the bundle that is offered from humblebundle, I can see people wanting to all now rather than having to try to down each file individually.

Aside from all of that, the humble bundle gives a long time gamer like me the chance to see if we even like the rules for Pathfinder, though from the Saving Throw introduction that was recorded it does seem like it would be a lot easier to keep up with Paizo than WotC, especially with some of the moves WotC have thrown out.


2 people marked this as a favorite.
Terminus1066 wrote:
sevion wrote:
Zaero wrote:
silverfoxdmt73 wrote:
Pete17331 wrote:
IT guy here. Yes, it is perfectly possible to prepare for this kind of workload. For example, companies like EA Sports does it every time they get ready to release a new game. They outsource and get enough temporary processing power (in the cloud) to handle the predicted workload.

I imagine companies like EA Sports have more than 50 staff across their IT department, never mind the whole company and a few $billion to throw at outsourcing IT.

Fellow IT guy here. You can scale, sure, but if you don't have the hardware or the ability to invest, that scalability doesn't amount to a hill of beans.

EA has (I would argue) a far bigger resource pool to work with. But hey, obviously everyone has infinite servers to deploy at any time.

Thats why for a company like this they should be using Amazon WS. Sure owning hardware is cheaper in the long run but now instead of letting the service spawn a few more servers for you or you do it yourself they now have angry customers who may or may not have been future clients at full price or monthly subscribers to other services offered.

Agreed - building an infrastructure that doesn't scale may be easier in the short term, but eventually it's going to bite you in the ass, which is what has happened here.

It's all dependent on need. Sure it's easy to say "just use X" or "get more servers", but you ain't running the company. It may make more sense for them to host in house. You don't know that.

Playing Backseat Architect doesn't quite work. I mean, even Steam tips over when a new sale starts, and they're MASSIVE. No online service is perfectly scalable to meet demand. Yea, people are mad they can';t get their books NOW, but it's not like Paizo's going to run out of copies. This ain't TVs on Black Friday.

I'm being patient. Would I like my books now? Sure. But I'd also like a giant novelty check made out to me in an ungodly sum hand delivered by Scarlett Johansson. I'm still waiting on that check.

Community & Digital Content Director

12 people marked this as a favorite.

Removed a series of posts referencing known illegal download portals and advocating of pirating our products.

Back in the office: New people coming in and getting frustrated by the situation is legitimate. It is absolutely not ideal for us to have folks waiting this long for downloads, and I'd like to reiterate that our team is doing what they can.

The feedback that posts are lost in this thread is also legitimate, and I'll be making a locked sticky thread where I'll be cross-posting updates for clarity, and updating our site wide messaging.

I'm currently waiting for some others to get in as well, so I can provide you all with any new information.

I would implore our new and existing community members to please be patient with each other. We understand that in a situation like this, voicing your displeasure in a way that isn't the most diplomatic just happens. We feel you, and we are listening. If you're new, I invite you to take a look at our welcome thread which provides useful info about Paizo and Pathfinder.


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I can completely truck with the people who are inflamed, since I'm one of them. The only thing hanging us up from getting these products in a timely manner is the DRM scheme. Regardless of what end the DRM serves -- the veneer of legitimacy for "Guild" tournament play -- why not simply claim that Humble Bundle copies without a legitimate personal watermark are invalid for tournament play, since they could have been altered, and then allow people to download them direct from Humble Bundle like every other bundle in existence?

By all means give people their keys to paizo.com so they can get their personalised tournament-legal copies direct from the source, but let people have their basic unwatermarked-or-generically-watermarked copies straight away, and both problems would be solved, or at least significantly subdued.

Existing customers of Paizo wouldn't have to deal with an overloaded server and HB customers get their digitally-delivered product in the amount of time it should take a digitally-delivered product to be delivered. (I highly doubt the first thing on most HB customers' minds is "ooh, now I can hit GenCon tomorrow!" -- they just want the product to read and do experimental play with.)

Shadow Lodge

As usual Chris, you are, and always have been, a rock star! :)


1 person marked this as a favorite.

So I haven't played Pathfinder before, heard a lot of good things about it, but have only stuck with D&D until now. When I saw the bundle, just a few hours after it was launched, I bought it instantly, and went on here to download my files. That was maybe 45 hours ago - and I have not been able to download a single one of the files, I paid for.

And I am frustrated. I paid Paizo for the PDF-files, while most people just torrent them, as I believe you should support the creators. And what do we get for that? Nothing, but the waiting game. I understand your servers are busy and all that, but you should be expecting heavy traffic, when you team up with Humble Bundle. Yes, heavy traffic can take you by surprise, but no-one being able to download properly, and someone (including myself) not even download at all - that is really rough, considering that we have paid for the files, and were promised to be able to download them instantly.

Even though I bought the bundle right after launch, when it had about 2000 sold, the website was still down. And now it's even worse - if Paizo doesn't fix this, it will stay like this for weeks, because everyone just tries to download again and again, and that's no good.

I know you are trying to fix this, but it is really frustrating. Not a very good welcome for me, and many others, to Paizo and Pathfinder.


5 people marked this as a favorite.

Day two -

The group is on the verge of frenzy due to lack of .pdf availability.

Games of cannibal Twister (a particularly brutal variation of the sport wherein all losers are ritually doused in barbecue sauce, lit on fire, thrown out the front door, chased down and eaten one smoldering spork-ful at a time) are now being set up to thin the ranks and reduce the wait time for those lucky enough to survive...


jtgibson wrote:
Why not simply claim that Humble Bundle copies without a legitimate personal watermark are invalid for tournament play, since they could have been altered, and then allow people to download them direct from Humble Bundle like every other bundle in existence?

Because if they did that, it'd take approximately five minutes for a torrent of all the Humble Bundle stuff to hit the torrent site of the hypothetical file-sharer's choice, and with Paizo unable to take any real recourse. Regardless of your stance on DRM and file-sharing, it's easy to see that Paizo has a vested interest in doing what they can to dissuade people from uploading.


3 people marked this as a favorite.

I continue to be amazed by the amount of people who have nothing better to do than complain about a PDF download that is not time limited. Folks, take a chill, do whatever you would have been doing today had the sale not happened. Give Paizo some time to adjust to the massive popularity of the bundle and be understanding about it. Come back later and check, and if that fails, check back after that.

Its like your lives somehow hang on the fact that you can't download an RPG you never had in the first place.

First world problems...


1 person marked this as a favorite.
Zaero wrote:
Terminus1066 wrote:
sevion wrote:
Zaero wrote:
silverfoxdmt73 wrote:
Pete17331 wrote:
IT guy here. Yes, it is perfectly possible to prepare for this kind of workload. For example, companies like EA Sports does it every time they get ready to release a new game. They outsource and get enough temporary processing power (in the cloud) to handle the predicted workload.

I imagine companies like EA Sports have more than 50 staff across their IT department, never mind the whole company and a few $billion to throw at outsourcing IT.

Fellow IT guy here. You can scale, sure, but if you don't have the hardware or the ability to invest, that scalability doesn't amount to a hill of beans.

EA has (I would argue) a far bigger resource pool to work with. But hey, obviously everyone has infinite servers to deploy at any time.

Thats why for a company like this they should be using Amazon WS. Sure owning hardware is cheaper in the long run but now instead of letting the service spawn a few more servers for you or you do it yourself they now have angry customers who may or may not have been future clients at full price or monthly subscribers to other services offered.

Agreed - building an infrastructure that doesn't scale may be easier in the short term, but eventually it's going to bite you in the ass, which is what has happened here.

It's all dependent on need. Sure it's easy to say "just use X" or "get more servers", but you ain't running the company. It may make more sense for them to host in house. You don't know that.

Playing Backseat Architect doesn't quite work. I mean, even Steam tips over when a new sale starts, and they're MASSIVE. No online service is perfectly scalable to meet demand. Yea, people are mad they can';t get their books NOW, but it's not like Paizo's going to run out of copies. This ain't TVs on Black Friday.

I'm being patient. Would I like my books now? Sure. But I'd also like a giant novelty...

Thank you, this is one of the best responces to the issue I have seen.


I someone being able to download anything?


ProximaC wrote:
Because if they did that, it'd take approximately five minutes for a torrent of all the Humble Bundle stuff to hit the torrent site of the hypothetical file-sharer's choice, and with Paizo unable to take any real recourse. Regardless of your stance on DRM and file-sharing, it's easy to see that Paizo has a vested interest in doing what they can to dissuade people from uploading.

That rather hangs on the assumption that everyone who was willing to pay money for a roleplaying game would somehow be unwilling to pay money for the product if it were available free from somewhere else.

Well, as even the staff have mentioned, they've repeatedly pruned illegal download links from the thread. Those free sources exist elsewhere. I've personally still purchased them, and actually I've been lucky enough to successfully download the vast majority of my files already. It's not so much that I'm butthurt, because I've got the things I've paid for; as it is the principle of the matter, because many people haven't -- including long term, loyal customers.

[edit]To put it in perspective, the only files I haven't actually been able to get, after numerous hours of patience while playing Crusader Kings II as a distraction ;-), are the scenarios. Also I accidentally downloaded the "Lite" version of the APG so I have to reacquire that one. =)


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Pathfinder Card Game, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
GM Captain Trips wrote:

I continue to be amazed by the amount of people who have nothing better to do than complain about a PDF download that is not time limited. Folks, take a chill, do whatever you would have been doing today had the sale not happened. Give Paizo some time to adjust to the massive popularity of the bundle and be understanding about it. Come back later and check, and if that fails, check back after that.

Its like your lives somehow hang on the fact that you can't download an RPG you never had in the first place.

First world problems...

Please also be considerate towards those same people that you're asking to be considerate towards paizo. Derogatory and inflammatory remarks help nobody, and only serves to increase tension and add undue stress to Chris and Liz as they try to keep this ship steered on the correct course. People are understandably frustrated by what is going on, and for someone who paid for a product with the expectation they can download it right away, telling them "oh, just wait a week for everything to be good again" is a very hard pill to swallow. Instead, focus on the positives of the situation, such as the reports that many more people are successfully getting their downloads, offer advice on what people could do to help ensure they get their downloads faster, and direct people to posts from paizo staff they may have missed that answer their questions/concerns due to being unfamiliar with the site/messageboards and because this thread is moving very quickly.

Grand Lodge

Pathfinder Adventure, Rulebook Subscriber; Pathfinder Battles Case Subscriber
Miguel Garcia Teixidó wrote:

I someone being able to download anything?

Yes, but it has taken an extraordinary amount of time and attention to the download link to do so.


Pathfinder Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

I've been able to download the ACG and Hell's Vengeance player's guide, I started the personalization and left, came back a half hour or forty minutes later and they downloaded.

Community & Digital Content Director

New sticky thread can be found here. Site-wide message update incoming...

EDIT: Site-wide message now points to the sticky. If there's bigger news I receive, I'll certainly put it there, but for the sake of brevity, it's not significantly different.


Pathfinder Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber
TriOmegaZero wrote:
Miguel Garcia Teixidó wrote:

I someone being able to download anything?

Yes, but it has taken an extraordinary amount of time and attention to the download link to do so.

I actually went elsewhere on the web, and then came back later, once you start personalizing, you don't need to stay there.

Worked on both computer and phone.


1 person marked this as a favorite.

THIS IS RIDICULOUS!

I am not seeing updates from the system operators.

I ordered through the humble bundle when there were less than 2000 people on the cue and now there are 32000+ and still the blooming 'wait 10 seconds' and try again notice.

Then when it is especially overloaded it wipes them and I have to restart the personalization. I would be fine if it would complete and email me when done.

I feel like your process is not prepared for the cueing you are experiencing and the 12 more days of this promotion will be a disaster for myself and thousands more unsuspecting customers.

Pay the price and work with Humble Bundle to manage your workflow. Then clean up the audit on the back end.

You are getting a black eye minute by minute with literally thousands of new users to embark on your website's shores. This is bad business and I actually am a long time supporter. What do you think that new customers will think of this experiences?

Lantern Lodge RPG Superstar 2015 Top 16

Thanks Chris!

@Bardic Beacon: Check out the new link that Chris posted. They got some more hardware to help with the personalization process to hopefully get things going smoother over the weekend.

I see this as a lesson learned by Paizo, and I think that you and they will be better off (Paizo for having a better idea on how to prepare for an outpouring of orders in such a short timeframe and yourself for getting a bunch of great books at an amazing price)!


Pathfinder Card Game, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
Bardic Beacon wrote:

THIS IS RIDICULOUS!

I am not seeing updates from the system operators.

Try 2 posts above yours, or the link in the red text at the top of the messageboards and downloads page.


Pathfinder Lost Omens, Rulebook, Starfinder Roleplaying Game Subscriber

Yeah, I'm gonna wait till Monday before trying to download my stuff to give them some time to sort things out.


Bardic Beacon wrote:

THIS IS RIDICULOUS!

I am not seeing updates from the system operators.

I ordered through the humble bundle when there were less than 2000 people on the cue and now there are 32000+ and still the blooming 'wait 10 seconds' and try again notice.

Then when it is especially overloaded it wipes them and I have to restart the personalization. I would be fine if it would complete and email me when done.

I feel like your process is not prepared for the cueing you are experiencing and the 12 more days of this promotion will be a disaster for myself and thousands more unsuspecting customers.

Pay the price and work with Humble Bundle to manage your workflow. Then clean up the audit on the back end.

You are getting a black eye minute by minute with literally thousands of new users to embark on your website's shores. This is bad business and I actually am a long time supporter. What do you think that new customers will think of this experiences?

Updates are definitely coming in from the operators. A post from one of the staff is a few above yours. ;-)

The queue time last night fell to around 40-45 minutes, but is back up to a few hours for "personalisation" (watermarking). Even if your login times out, you can still log back in and download the files -- the page, for whatever reason, wipes the "personalising..." text, but they are still processing on the back end.

That said, I'm with you 100%. Even if persistence does work, it's immensely frustrating.


Zaero wrote:
Terminus1066 wrote:
sevion wrote:
Zaero wrote:
silverfoxdmt73 wrote:
Pete17331 wrote:
IT guy here. Yes, it is perfectly possible to prepare for this kind of workload. For example, companies like EA Sports does it every time they get ready to release a new game. They outsource and get enough temporary processing power (in the cloud) to handle the predicted workload.

I imagine companies like EA Sports have more than 50 staff across their IT department, never mind the whole company and a few $billion to throw at outsourcing IT.

Fellow IT guy here. You can scale, sure, but if you don't have the hardware or the ability to invest, that scalability doesn't amount to a hill of beans.

EA has (I would argue) a far bigger resource pool to work with. But hey, obviously everyone has infinite servers to deploy at any time.

Thats why for a company like this they should be using Amazon WS. Sure owning hardware is cheaper in the long run but now instead of letting the service spawn a few more servers for you or you do it yourself they now have angry customers who may or may not have been future clients at full price or monthly subscribers to other services offered.

Agreed - building an infrastructure that doesn't scale may be easier in the short term, but eventually it's going to bite you in the ass, which is what has happened here.

It's all dependent on need. Sure it's easy to say "just use X" or "get more servers", but you ain't running the company. It may make more sense for them to host in house. You don't know that.

Playing Backseat Architect doesn't quite work. I mean, even Steam tips over when a new sale starts, and they're MASSIVE. No online service is perfectly scalable to meet demand. Yea, people are mad they can';t get their books NOW, but it's not like Paizo's going to run out of copies. This ain't TVs on Black Friday.

I'm being patient. Would I like my books now? Sure. But I'd also like a giant novelty...

Sure its dependent on needs and a company of this size really isnt saving any money in the long run housing its own servers. A company this size will actually find it cheaper and more effective to use Amazon WS so it may scale with its usage. A single hardware failure will set them back double what they are currently saving using in house dedicated servers vs using Amazon WS and not having any of these issues or having to worry about a unknown costs of hardware failure that are just a matter of when not if.

I do this for a living and I have to admit when I was first designing games and setting up servers I made these same mistakes. Hell I continued to make them for a good year and a half after cloud computing began to get big. But just as I needed to adjust scripts and functions to provide a better service on an archaic system so should they adjust to current issues. And much faster than they are, this fiasco instead of finding more users for life could find themselves with a angry group of paying customers who will now share their issues and may lead to others not moving to your product at all at a later date via word of mouth.

I really hope they drop this whole personalization watermark thing. Or personalize it with a generic mark. Its really useless (I dont know if they know how easy it is to remove those things but it is very) and its killing the experience for fresh new players.


So, I'm a tech guy. Just throwing that out.

It's obvious that Paizo hasn't had this much demand for so much downloadable content on their site. I'm guessing there's a fundamental problem with the WebObjects script that does the PDF generation, and the more people clicking, the worse it becomes. It's probably not slow, but rather the generation queue keeps getting overwritten to the point where it never actually generates your pdf (except for the few times you squeek in).

It will be fixed, but it will take someone time and effort, and its hard to work on a running site. Patience, and you'll get your stuff. It sorta sucks that I can't get mine, (although I've had it work twice now), but I'll live.


jtgibson wrote:
Bardic Beacon wrote:

THIS IS RIDICULOUS!

I am not seeing updates from the system operators.

I ordered through the humble bundle when there were less than 2000 people on the cue and now there are 32000+ and still the blooming 'wait 10 seconds' and try again notice.

Then when it is especially overloaded it wipes them and I have to restart the personalization. I would be fine if it would complete and email me when done.

I feel like your process is not prepared for the cueing you are experiencing and the 12 more days of this promotion will be a disaster for myself and thousands more unsuspecting customers.

Pay the price and work with Humble Bundle to manage your workflow. Then clean up the audit on the back end.

You are getting a black eye minute by minute with literally thousands of new users to embark on your website's shores. This is bad business and I actually am a long time supporter. What do you think that new customers will think of this experiences?

Updates are definitely coming in from the operators. A post from one of the staff is a few above yours. ;-)

The queue time last night fell to around 40-45 minutes, but is back up to a few hours for "personalisation" (watermarking). Even if your login times out, you can still log back in and download the files -- the page, for whatever reason, wipes the "personalising..." text, but they are still processing on the back end.

That said, I'm with you 100%. Even if persistence does work, it's immensely frustrating.

If you could log out and still have your files when you come back I would have had them this morning. Hell files I managed to download yesterday would still be downloadable right? But nope if I click any of those it starts personalization over again.


Why not just order a few Amazon-EC2 Cloud Servers for a few days to speed things up until the major peak is over....


Roger Barnette 159 wrote:

THIS IS RIDICULOUS!

I am not seeing updates from the system operators.

I ordered through the humble bundle when there were less than 2000 people on the cue and now there are 32000+ and still the blooming 'wait 10 seconds' and try again notice.

Then when it is especially overloaded it wipes them and I have to restart the personalization. I would be fine if it would complete and email me when done.

I feel like your process is not prepared for the cueing you are experiencing and the 12 more days of this promotion will be a disaster for myself and thousands more unsuspecting customers.

Pay the price and work with Humble Bundle to manage your workflow. Then clean up the audit on the back end.

You are getting a black eye minute by minute with literally thousands of new users to embark on your website's shores. This is bad business and I actually am a long time supporter. What do you think that new customers will think of this experiences?

Two rows above your post. Post from Chris about a new sticky thread and a forthcoming site-wide update.


I started personalizing a file on Wednesday and I have tried to download it multiple times at many different times since then... I still am not able to download ANY of the files. If I could at least download 1 file I'd at least be pacified for a couple days. :)


sevion wrote:
If you could log out and still have your files when you come back I would have had them this morning. Hell files I managed to download yesterday would still be downloadable right? But nope if I click any of those it starts personalization over again.

As noted, I've been able to get most of mine -- I skipped the scenarios and focused on the core rules, with the scenarios now taking f.o.r.e.v.e.r. for me again.

Most likely there's a point where it wipes the generated files, likely to conserve hard drive space for additional files coming in, so there's probably some sort of arcane time window where you can get them after they've been generated but before they get thrown out with the bathwater.

...Wow, that analogy is more apt than I thought.


Tim Chatterton wrote:
I started personalizing a file on Wednesday and I have tried to download it multiple times at many different times since then... I still am not able to download ANY of the files. If I could at least download 1 file I'd at least be pacified for a couple days. :)

That is EXACTLY the same problem I have. Started personalizing on Wednesday too. I would just like to download the Core Rulebook or the first Bestiary, then I would be good for a week or so. But having just bought them, and not being able to download anything, is really the worst.


Pathfinder Card Game Subscriber

I wonder something, does reselecting download reset the personalization? Would it be better to select download in morning and just come back towards the end of the day and then try to download? Is the multiple attempts to download actually doing more harm than good by resetting the clock (so to speak)?


1 person marked this as a favorite.
Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Pathfinder Accessories, Pawns, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

For those who don't get what has happened:

Too Many Orders

Grand Lodge

Pathfinder Adventure Path, Maps, Starfinder Maps Subscriber; Pathfinder Battles Case Subscriber

Paizo,

Not sure if this has been mentioned but tell your technical staff to check out a company called Akamai, they are a CDN (content delivery network) and they do this very well.

No idea the price, terms, etc. Just throwing it out there.


2 people marked this as a favorite.
Kevin B wrote:

Paizo,

Not sure if this has been mentioned but tell your technical staff to check out a company called Akamai, they are a CDN (content delivery network) and they do this very well.

No idea the price, terms, etc. Just throwing it out there.

They are also really good about throwing in tracers and tracking to almost everything they do. They are pretty notorious in the IT community. We block them outright on our content filters.


Just another slightly frustrated gamer here, downloads get stuck at Personalizing. I've waited up to a half-hour for this, but when I click the link again I've been logged out of my account.

I get that there are too many orders, but it seems like some people are having success. I want to be one of them, at least so I can grab the core rulebook and start studying a bit.


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Any time frame on when this issue will be resolved? I have been trying for three days now to download and can never get past the personalizing message. I have a game to run in a little over a week and would really like to use what I purchased. It would be great if you all could give a daily status on this so your customers know when to try again


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My 2 cents.

Watermarks are a form of copy prevention by shaming and limited tracking. They don't prevent copying they just make it easier to figure out who released it into the wild. That works best when the overlap of people interested in the product, the people interested in stealing it, and the people technically capable of removing the watermarks are small. The larger the overall population getting the product the more likely you're going to get an overlap that results in a cleanly watermark stripped copy out in the wild.

It seems to me it might be worth just seeing if the predicted lost revenue from those books out in the wild is greater than the cost of new hardware. If it's not you might just turn off or severely lighten the watermarking on the humble bumble books. Otherwise you're spending money but getting little for it. The honest folks will still pay. The dishonest folks will not.

The watermarking scheme for your usual sales seems like a perfectly reasonable tradeoff but I suspect at this level it's less successful.

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