Michelle Barrett's page

alright i can understand that, would you then be able to send me a replacement issue 353 as i have not received it yet but have received the replacement issue that was sent the same week as issue 353 was supposed to be sent.

A replacement copy will be sent this week. Do note, though, that it is completely normal for a replacement sent on the same day as a subscription issue to arrive first. Our system treats replacements as webstore orders, which are shipped using a faster (and more expensive) shipping method than subscription issues.

Is it possible to order a sheet of the magnets for the Game Mastery Combat Pad? When I used a damp cloth to wipe away the wet erase markers from the magnet, some of the ink seeped between the magnet and the label surface affixed to them. This caused some serious bleeding, and it also for the label to peel away from the magnet itself. I really love the combat pad, but would like to get some more magnets for it.

Looks like you also sent email about this, so we'll take care of it there.

i put in a dragon subscription back in december. I have yet to receive a single issue. I checked the address in my account and it is all correct. I don't know whether it just took a long time to process or if I've missed issues. Can you help me? What is the first issue I should have gotten?

I've sent you email about your subscription.

Thanks! The email answers my Dragon Issue #352 problem...but what about the others? Have they been sent...is it normal for it to take this long? I've never really noticed the gap between when it was shipped and when it arrives. Should I be worried about the other issues? I'm still missing Dragon 353 but I somehow got two issues of 351. I'm also missing Dungeon 143, 144, and if it's been shipped 145.

I've sent you email about your subscriptions.

so, 8+6=14. so it's been 2 weeks and I need my fix bad!

Is this a request for a replacement issue?

Do I have to post on the boards about the missing issues? I have e-mailed about them, but wasn't sure if the e-mail gets junked without a post first. Just in case, I'm missing from my subscription: Dungeon issue 144, and from a seperate order #703416 Dragon #346

Customer service email is never junked. The best way to report a missing issue or order is with just an email and, in fact, it's better not to do a post *and* an email as with multiple people handling customer service, that makes it easy for things to get confused.

I blame the USPS, not Paizo...MEDIA MAIL IS THE WORST;

Just to clarify: Dragon and Dungeon are shipped via Periodical Class rather than Media Mail. Issues should reach US addresses within two weeks of the ship date and Canadian addresses within three. Pleae let us know if they do not.

I too am having the same problem.

I've sent you email about your subscription.

I'm just wondering where all my magazines have gone?

I've sent you email about your subscriptions.

It can take anywhere from one to three weeks (in my case anyway) to get your magazine depending on how slowly your local post office moves media-posted mail. Local post offices have a great deal of discretion in how quickly they process Dungeon and Dragon so I would give it a day or two more. The process gets even slower during peak mail seasons. I'm dying to get mine too if only to see how "Exag" and "Vile Addiction" turned out.

Quite true, with the minor clarification that the issues are sent Periocial Class rather than Media Mail.

I haven't either, but it says it shipped on 2/20... what happened?

Dungeon 145 did ship on February 20; however, it can take up to two weeks for issues to reach addresses in the US. If it does not arrive by the end of this week, please let us know.

I haven't recieved my copy either... several months ago one of my issues was returned from the post office as "no such address" (funny, my bills always manage to get here) and my subscription was suspended... hopefully this hasn't happened again.

A replacement copy will be sent this week. We apologize for the inconvenience.

I haven't yet received Dungeon #145 and Dragon #353.

I've sent you email about your subscriptions.

ok so i also seem to receive the replacement issues with no problem, it is just the regular issues that don't come. Is there a way you can just send the regular issues the same way you ship the replacements?

Unfortunately, no. All subscriber issues are shipped directly from the printer using an automated system, so we don't have the option of varying the shipping method. Even if we could, doing so would raise the price of a subscription considerably (Periodical Class is much cheaper than Priority or Air Mail).

I have plenty of issues left in my subscriptions, so i know I that isn't the reason i never got it in the mail. I think it was lost to the void. Can I get a replacement?

A replacement copy will be sent this week. We apologize for the inconvenience.

While we're on the topic, I haven't received my Dungeon 144 yet either. Was going to wait another week to send an email, but I see others are having the same conflict.

A replacement copy will be sent this week. We apologize for the inconvenience.

I have also not yet received 353. Is there a more appropriate way to report this?

The best way to report a missing issue is to send an email to customer.service@paizo.com (the way the messageboards work, it's easy to accidently skip a post; email doesn't have this problem). A replacement copy will be sent this week. We apologize for the inconvenience.

what is the price difference between month -to month and regular subscriptions?

For a one-year regular subscription to a US address, each issue is about $3.25.

For a month-to-month subscription to a US address, each issue is about $5.20.
($8 * .65 = $5.20)
Please note that because month-to-month subscriptions are a discount off of cover price, if the cover price goes up (such as for a special issue), so will the month-to-month price.

Hi, I haven`t received nr. 144 yet. Do you guys know where it might be? :)

I've sent you email about your subscription.

After a long magazine drought, Dragon 353 arrived today. I've not recieved Dungeon 144, or Dragon 352 yet. Would it be possible to have replacment issues sent?

Replacement copies will be sent this week. We apologize for the inconvenience.

I never got 353 either. I was waiting patiently, but no dice.

I've sent you email about your subscription.

i was really looking forward to this issue, and i've tried to be patient, but i have not yet received dargon issue #353 so i guess it is time to mention it. could some kind and wise paizo customer service rep check into this for me? thanks much, i appreciate it.

A replacement copy will be sent this week. We apologize for the inconvenience.

Robo Rally!

At least I'm not alone in the universe, I too have not received Dragon #353.

A replacement copy will be sent this week. We apologize for the inconvenience.

I too have not yet recieved my copy.

A replacement will be sent this week. We apologize for the inconvenience.

March 20th?? Isn't that more than just a little overdue?

Though most issues arrive more quickly, it can take up to six weeks for issues to reach addresses in Europe.

I emailed customer service as well but have yet to hear back from them. They've always been very good in the past, though.

We apologzie for the delay in email replies. We're short a CS rep at the moment and the office has been hit by near-constant cycle of cold bugs and inclement weather this winter, so we're a bit behind. We will get to everybody, though.

Same with me, I haven't gotten issue 353 either.

A replacement copy will be sent this week. We apologize for the inconvenience.

I, too, have not yet received #353. I've been figuring that it was on its way, but it's been a long, long time now. Could I be sent a replacement?

I've sent you email about your subscription.

I'm in the same boat... also Canadian. Mailing address is correct too. I've failed to receive 2 issues so far (starting the subscription in October 2006) but thankfully I have received the replacements that were sent. WOndering if it's going to happen again though... still haven't gotten Jan 2007's issue.

I've sent you email about your subscription.

ie #145 has been shipped, so if i order now the first one ill get is #146, right?

If you subscribe before March 6, your subscription will start with Dungeon 146.

..along with a #139 that never made it to the gaming shop, the reason im considering the order .. damn, hate missing crucial issues! Not just part one of savage tide, but more maure too!!!

This issue is still available from our online store:

He's not the only one, I have not seen mine either. I have called and left a message and sent an email, but I have recieved no response.

A replacement copy will be sent this week. We apologize for the inconvenience.

Unfortunately, I have to add my name to the list of those missing #144... Its been pretty regular in arriving roughly 3 weeks after shipping, but still hasn't arrived as of the mail today.

A replacement copy will be mailed this week. We apologize for the inconvenience.

i have the exact same problem, not sure if it is cause i am in Canada and i have been hearing that others from Canada have problems receiving their issues. i have not received issues 352 or 353, which were to be my first two, neither have i received the replacement issue for 352 that was supposed to be sent around the time issue 353 was? any idea why this is happening, the shipping address is correct. if you are unable to resolve this may i receive a refund cause it is easier for me to head 6 blocks over to 7/11 to get a copy.

I've sent you email about your subscription.

The site says that Dragon issue 353 shipped back on the 6th, but I've still not got my copy, 21 days after that date.

A replacement copy will be sent this week. We apologize for the inconvenience.

I have not received my issue of Dragon 353 yet either. If I receive it soon I'll post here.

A replacement copy will be sent this week. We apologize for the inconvenience.

I, too, haven't received Dragon 353. I was going to wait until the end of the month to say something, seeing as it's a short month, but if others still haven't received theirs...

A replacement copy will be sent this week. We apologize for the inconvenience.

I haven't received it either, despite that a friend of mine who lives close by have received his copy.

I've sent you email about your subscription.

Is it too soon to be worried that I haven't gotten Dragon 353 yet? I know lots of people have had it for a while, but I can wait a few more days (at least until it hits news stands, which is soon I think).

A replacement copy will be sent this week. We apologize for the inconvenience.

My issue of Dungeon 144 seems to have gotten lost on its way here. Normally it gets here a little after the date it hits the shelves. Any hope of getting another one sent?

A replacement copy will be sent this week. We apologize for the inconvenience.

My Dungeon #144 never arrived either, but I had moved right around when it shipped so that might be the cause of it (I probably wasn't fast enough changing my address hehe)

I've sent you email about your subscriptions.

I am new subscriber to dungeon and dragon and my subscriptions show 2 dungeon and 1 dragon shipped already but have not recieved any yet :( I live in Australia and expected some delays but have noticed new stock in shops already. Sending probs, or wait a little longer?

I've sent you email about your subscriptions.

I've sent you an email about your subscription.

but I can live trought. the most bizard thing is, the magazine is probably print here in Qc province, ship to the US, and then ship to canandian subscriber.

Heh, that would be crazy. However, Dungeon and Dragon are actually printed in and shipped from the US (you can see a tiny little "Printed in the US" at the bottom of the credits block by the Table of Contents). In fact, the magazines are shipped directly from the printer, because they've got these cool machines that automate the labeling and sorting.

I ordered Dungeon #95 and Dragon issues #315 & #319 (print) on Feb 14....While I've received the order today, what shipped and what was ordered is a bit different. While Dungeon #95 showed up, both Dragon #315 and #319 are mysteriously missing and in their place are Dungeon #115 and #119. Doh!

I've sent you email about your order.

I just received issue 353 but have not yet received issue 352.

Please send another issue 352.

A replacement copy will be sent this week. We apologize for the inconvenience.

Also - the plastic bag for issue 353 appears to have been cut open and re-sealed. Were there any inserts for that issue?

Dragon 353 did not have any inserts.

Just to let folks know, there are lots of times in threads like these where I'm not certain if people are requesting replacement issues. If you're concerned about or have given up on a specific issue, please drop us an email at customer.service@paizo.com so we can look into it and get replacements mailed. Thanks!

I placed a subscription order for both Dungeon and Dragon magazine on Dec 20 2006. Its now been 2 months and the subscription counter for both magazines has dropped to 10, but I have not recieved a single issue of either magazine.

I've sent you email about your subscriptions.

My copy of Dungeon #144 never showed up. I waited 2 weeks from the ship date and requested a replacement, which arrived within a week (YAY!). Now I see Dragon #353 says it shipped just about 2 weeks ago, and I've seen no sign of it yet. This is a very depressing trend...

The two-week delivery period for US addresses ended today (Feb 20), though the postal holiday on Monday (Feb 19) may add a day or two for addresses that tend towards the later part of that range.

I have yet to see a copy of my dragon subscription but the number of issues remaining for the subscription continues to fall. We are not impressed!

I've sent you email about your subscription.

I don't know how it happened but my address has changed again and I'm not doing it. I believe it is the same address that it changed to before. Is there anyway to see who altered it and why? Once is a mistake, twice means something is up.

I've sent you email about your subscription.