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pauldetyrion wrote:
Keeping the faith, got a different ticket number when chasing today, so hopefully that helps

Keep keeping it. While I didn't get a response to any of my emails, I DID get my order today!

The Golem might be slow, but it's still got it.


pauldetyrion wrote:
Customer Service wrote:

Thank you for reaching out to Paizo Customer Service. Our team will look into your request and get back to you shortly.

Your support ticket ID is 149692. You can reply to this email at any time to add comments.

Regards,
Paizo Customer Service

Unfortunately, I still have not had any response to any e-mails I have sent to the Customer Service email address.

The only response to date is below on 13th March.

I would greatly appreciate being reached out to

This weekend is Paizocon, and then an American federal holiday.

Keep the faith, try again on Tuesday.


Brian Bauman wrote:

I can confirm that our ticketing system should be accepting and processing emails at all hours. An initial email should always generate a reply that includes a ticket number. Follow-up emails with a similar subject line should be added to the original ticket, but no automatic reply is sent to such follow-ups.

If you'd like me to forward you the correspondences in question to see if there's some sort of disconnect (maybe it's Xfinity? Maybe it's Gmail?) just drop me a line. I don't mind being a tech support's test case if it helps everyone in the long run.


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I'd like to both congratulate Mr. Butler, and remind people not to feed the off-topic trolls, just flag their posts and move on.


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For what it's worth, I'm not giving Alaznist a run for her money being angry about this. I get it: Sometimes things happen.

I'm half-bringing this up here up because, well, I'd like my loot, and half-bringing it up here because it looks like there's some sort of configuration or sorting issue if I'm not the only person with correspondence issues and the customer.service@paizo.com address, but Paizo can't cry havok and unleash the hounds of I.T. without knowing the problem's there in the first place.

Thanks for looking into this. Y'all remain my favorite publisher. Keep up all the good work.


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Logan Harper She/Her wrote:

Unfortunately, I am not finding a ticket for you in our queue, please send us an email to customer.service@paizo.com and we can assist as soon as possible.

I came looking for a customer service contact, so I'm going to invite myself into this thread as well.

Timeline:

02/24: Placed order #29029836. Receipt was confusing. Emailed customer.service@paizo.com requesting explanation.

03/02: Received reply from "-T", that being Tonya Woldridge, Director of Community, Paizo Inc. Unraveled the receipt. Everything's cool, order's at the Warehouse, will ship ASSP. Told me reach out if there was any other questions, provided community@paizo.com & customer.service@paizo.com email addresses. Groovy.

04/06: Came up from air thanks to busy grad student schedule and work trips. Noticed I haven't gotten my order yet. Looked up order history to see if there was a tracking number. Found out that while the last three times I ordered physical products from the Paizo website, they got to my house fine, this time there was a note buried in the Shipping screen: "Unable to ship. Contact customer service." I would have been happy to contact customer service at any time in the preceding month, but no one from Paizo told me I had to do that, I found this out on my own. Emailed customer.service@paizo.com as requested, and included a copy of the screenshot, as well as the full thread.

04/25: Contacted customer.service@paizo.com, again. No acknowledgement of previous emails. No response.

05/03: Contacted the community@paizo.com address that Tonya Woldrige provided. Explained I was using that address since my correspondence to customer.service@paizo.com appears to have been consumed by hungry goblins.

05/10: Today's date. Tomorrow will be the ten week anniversary of my March 2nd contact.

I know the problem isn't on my end, I've ordered physical product from Paizo before and it's shown up without a problem. I strongly suspect this is going to result in Paizo telling me that since I was purchasing something as part of the Kobold Horde sale, there was a breakdown between Customer Service and Warehouse, the seven items I tried to purchase have since gone completely out of stock, and I'm as out of luck as a stagecoach stowaway on his way to Bastardhall.

But, in the off chance that my order's out there somewhere, can you send it to me, please?

Thank you.


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Onkonk wrote:
Jeff with the accusations against you and other members of management for not listening to those individuals, it would be best for Paizo if you stepped down.

Hard disagreement.

If someone lies about you on social media, you don't give them everything that could make them happy in order to make them stop.

You refute the lie, show your proof, and move on with your life.


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If we set the time machine back to the heady days of 2009 and the Council of Thieves AP, we get this tidbit from the introduction of Iomedae:

"Though born in Cheliax, she is worshiped by many people outside that land, and once the direct threat of the Worldwound is ended she plans to wipe her homeland free of its diabolical trait."

Twelve years later, with Second Edition and the Worldwound safely sealed... is it time?

And if so, how would it work? It's not like Asmodeus led the legions of hell in conquering Cheliax. Rather, as far as we know, he supported the Thrunes, but it was still their free will that led them to Him, and it was still their direct actions as mortals that won them the country.

So how actively can She act in wiping Cheliax free of the Thrunes and their Hellish allies? Sending her Herald to Egorian seems rather... blunt, as does a dream to all her paladins to see Abrogail removed from the throne.

And if she did, how would Hell respond? Is Cheliax really so important to Asmodeus that he would dangle the key to Rovagug's prison and say "They asked to be Mine, and they are, and if I can't keep them, you can't have them either?" in reponse? Would it be the Crusade all over again, but against devils instead of demons?

What about the bordering nations? Especially Nidal and Andoran? If Iomedae truly tried to "wipe the diabolical clean out of Cheliax", would it plunge the enter Inner Sea into war?

Of course, this is the same AP that gave us the infamous paladins of Asmodeus, so if it's something Paizo wants to chalk up to 'early installment wierdness' and leave safely in the sands of time, that's understandable, but it got me to thinking. Would this be fertile ground for a truly epic Adventure Path? Or would such a conflict and the aftermath be too much of a change to the setting?


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https://usa.levelupdice.net/collections

"Dedicated to Creating Luxury Dice"

Looks like upper-end products made out of exotic materials.

Intriguing...


Lyz Liddell wrote:
We've heard lots of your input about what options you're wanting to see in the final class, and that's being incorporated.

Thank you for the response, ma'am.


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Respectfully, it isn't that "Celeste is a Pathfinder: Tales character so gets to ignore game mechanics", and my apologies to those who took it that way.

Rather, Celeste obeyed the 1st edition game mechanics perfectly, and in doing so the story captured all the mystery and wonder and encapsulated suck that it means to be an Oracle.

The author did a marvelous job of demonstrating via fiction how the Oracle class is supposed to work. And I'm just not getting the same feel from the 2nd edition Oracle. Yes, mechanics are going to change, and I accept that. I think that, mechanically, 2nd edition is a better game than 1st edition. But the playtest doesn't give me the same feel as the original version does.

Every other class is a better, refined, more 'pure' version of their class in 2nd edition than they were in 1st, without a doubt... except for the Oracle. It just feels like a cake that got taken out of the oven too soon, while the rest were baked to perfection. I'd like to see it as more than "It's a spellcaster that doesn't spellcast as well as any of the other spellcasters, and that's a feature not a bug, because it's for players that want a challenge!" I'd like to see it shine.

Maybe I'm just a romantic dinosaur of a player, but I want to be able to feel like every class has something special to bring to the table, and to the stories. Stories we read, stories we tell each other, stories we participate in. And I don't feel that way about the Oracle right now.

This isn't the most helpful feedback, I know. I hesitated to post it at all. I grok that the mix-and-match Curses and Mysteries, and the choose your own Revelations, just don't work with 2nd edition. I wish I had a really elegant solution. I don't. What I has is the notion that the book I mentioned is a perfect representation of how an Oracle should feel, and how it should play, and I hope that someone better at this than I am can make that spirit and flavor translate into something that gets the next generation as excited about the second edition version of the class as I was about the first.


Chris A Jackson wrote:
Selvaxri wrote:

Why is Varian a Wizard and Celeste a Sorcerer?

** spoiler omitted **

Celeste *is* a sorcerer, and only gains her oracle level in Pirate's Prophecy. So...that's why.

If I can ask, why the Curse of Tongue for her?


Mathmuse wrote:


The Pathfinder gods don't seem to be deliberately punishing the oracle. In mythology divine ire typically involves being killed by lightning. Only the Greek gods liked to cast curses on people, and that was for merely offending the god's sense of propriety. Stealing from the Greek gods, like Prometheus did, involves being chained to a rock for eternity with an eagle eating one's liver. The Pathfinder oracular curse seems to be an unintentional contamination of the mystery.

I've always preferred the example of Celeste out of the fiction: An astrologer who took it very seriously, and ended up touched by Desna with unasked-for powers for an unknown reason, in a way that came across as very expression of her soul's passion via the Heavens Mystery. Tongues was an interesting Curse for her, and I always felt it was a subconscious way of expressing that she knew her love did NOT want her to be in any "run of the mill" combats, and she hated distressing him in that fashion.

That's really the Oracle in a nutshell: Brushed by the Powers That Be and made unique in the process, with powers unasked for and a burden eternal.


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Celeste was already an intriguing character thanks to the first two books, but the idea of how Oracles worked earned the class a soft spot in my heart, and I was delighted to see her becoming one in the last book of the series.

More to the point, her tale encapsulated to me how the Oracle is supposed to work:

* Unasked for powers. Playing the "Why?" and the Mystery of it all to the hilt.

* A curse that's always on, with the effects mitigated or changed as more levels were gained.

Watching Celeste poke the edges of her Heavens Mystery, and the Curse of Tongues, was just delicious. Under first edition, Oracles were a wonderful compliment to the Sorcerer, and PT:PP brought all the unique flavor and challenges of the class to life.

Now?

With respect, it seems like two large steps away from that, in the wrong direction.

There were over thirty Mysteries and thirty Curses in first edition. Maybe that level of customization isn't suitable for second generation, but even "An Oracle with this Mystery must choose one of the following Curses" would be better than having Mystery and Curse permanently paired up.

Curses went from "Permanently on, but the Oracle compensated / was compensated as she progressed along her Mystery by gaining class levels" to "A consequence of using your revelation spell". If the revelation spells were more of a carrot, then that stick would be worth it, but as things stand now it's simply a reason not to use one of the core features of your class.

Maybe this has been addressed in another thread. Pretty new to here, haven't read them yet, wanted to get this in before the feedback window closed. Maybe things will change before the rules are final, or maybe there's a really good reason why the old rules are no longer suitable and this is the way it's going to be.

All I'd ask is that people go back and re-read Pirate's Prophecy, and try to imagine Celeste's story using the proposed second edition Oracle rules.


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I have to admit, while there's features from PF1 I miss... I know PF2 will get there in time.

Otherwise, I *love* PF2. The Action Economy is superior, and the fresh takes on how classes work are simply delicious.


I expect "One File Per Chapter" will remain the default until next week.


What languages are Pathfinder 2nd Editions getting printed in, and where should we go if we wanted to get a copy in one of those languages?

(I want a set of the Core Rulebook in each language it's printed in...)