order #1462783

Hey Customer Service folk,

I sent this email:

Hello Customer Service,
I have yet to receive the following two items from order #1462783. Please let me know if the problem is on your end or mine. I have access to the downloads but I have not yet received the physical products.

1 x Pathfinder Module: Master of the Fallen Fortress (PFRPG)
> Print Edition
> 1 x Adventurer's Handbook -- Genius Guide, Volume 1 (PFRPG)
> Print Edition~

Thank you for time and efforts
Jacob

And then you folks sent this email:

Dear Jacob,

A package containing 5 items from Paizo Order #1470407 is expected to ship from the Paizo warehouse by Thursday, July 29 via Standard Postal Delivery, estimated 4 to 8 business days in transit.

Shipping Address:
Jacob

The following products are included in this shipment:
1 x Pathfinder Roleplaying Game: Advanced Player's Guide (OGL) Hardcover
1 x Before They Were Giants: First Works from Science Fiction Greats (Trade Paperback)
1 x Pathfinder Adventure Path #36: Sound of a Thousand Screams (Kingmaker 6 of 6) (PFRPG) Print Edition
1 x Pathfinder Adventure Path #37: Souls for Smuggler's Shiv (Serpent's Skull 1 of 6) (PFRPG) Print Edition
1 x Pathfinder Player Companion: Orcs of Golarion (PFRPG) Print Edition

You may view your order online at
https://secure.paizo.com/paizo/account/orders/v5748a8i2t03r

You may download the PDF edition of Pathfinder Roleplaying Game: Advanced Player's Guide (OGL), Pathfinder Adventure Path #36: Sound of a Thousand Screams (Kingmaker 6 of 6) (PFRPG), Pathfinder Adventure Path #37: Souls for Smuggler's Shiv (Serpent's Skull 1 of 6) (PFRPG) PDF, Pathfinder Player Companion: Orcs of Golarion (PFRPG) at
https://secure.paizo.com/paizo/account/assets

Thank you for your business.

Best regards,
Paizo Customer Service
customer.service@paizo.com

I'm sure you guys are busy and I appreciate the fast response but I would really like to know what is going on with order #1462783, not order #1470407. :)

Please let me know.
Thanks

Hey Customer Service folk,

I sent this email:

Hello Customer Service,
I have yet to receive the following two items from order #1462783. Please let me know if the problem is on your end or mine. I have access to the downloads but I have not yet received the physical products.

1 x Pathfinder Module: Master of the Fallen Fortress (PFRPG)
> Print Edition
> 1 x Adventurer's Handbook -- Genius Guide, Volume 1 (PFRPG)
> Print Edition~

Thank you for time and efforts
Jacob

And then you folks sent this email:

Dear Jacob,

A package containing 5 items from Paizo Order #1470407 is expected to ship from the Paizo warehouse by Thursday, July 29 via Standard Postal Delivery, estimated 4 to 8 business days in transit.

Shipping Address:
Jacob

The following products are included in this shipment:
1 x Pathfinder Roleplaying Game: Advanced Player's Guide (OGL) Hardcover
1 x Before They Were Giants: First Works from Science Fiction Greats (Trade Paperback)
1 x Pathfinder Adventure Path #36: Sound of a Thousand Screams (Kingmaker 6 of 6) (PFRPG) Print Edition
1 x Pathfinder Adventure Path #37: Souls for Smuggler's Shiv (Serpent's Skull 1 of 6) (PFRPG) Print Edition
1 x Pathfinder Player Companion: Orcs of Golarion (PFRPG) Print Edition

I'm sure you guys are busy and I appreciate the fast response but I would really like to know what is going on with order #1462783, not order #1470407. :)
...

The email regarding order 1470407 is an automatic email completely unrelated to the one you sent us.

As for order 1462783, it was shipped out on July 13th with an estimated transit time of 4-8 business days. While it is running a bit past the estimated timeframe, it is currently only a few business days past the estimate.

From the FAQ
The time listed for transit is an estimated window from the postal services. These estimates are given in business days and are estimates only. If your package has not shown up within the estimated window, we would suggest giving it a bit more time to work its way through any delays. We have found that packages are rarely lost, and will usually show up at their destination or be returned back to us.

If you have any questions please let us know!

thanks
sara marie

Thanks Sara Marie for your quick response. You guys are the best in customer service!