▶February Subscription Shipments!◀


Customer Service

Lantern Lodge Customer Service Manager

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Here's the breakdown of the February subscription shipments:

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Comics & Paizo Subscriptions:
All February Releases will be shipping at the same time.

The following subscription items will be shipping for February subscription shipment:

❥If you have anything in your sidecart that is ready to go, it will ship with your Paizo subscription.
❥If you want to add anything to the order, you have until the authorization date to add it to your sidecart. If it is after the authorization date, make sure you choose to ship with the pending order number.
❥If you need to make changes to the payment method or shipping address, you can make changes to the subscription until the authorization date, if it is after the authorization date, double check the changes applied to both the pending order and the subscription.

Update: Reminder, we do have some price changes that are effective this month.
You can read about the whys on Erik Mona's blog from November.

Pathfinder Map Packs and Pathfinder Flip-Mats: from $12.99 to $13.99
Pathfinder Player Companion: from $10.99 to $12.99
Pathfinder Adventure Path: from $19.99 to $22.99 (AP subscriber price of $15.99)

♥♡♥ If you have questions about your individual order or subscriptions, please start a new thread. ♥♡♥

Lantern Lodge Customer Service Manager

I know this is coming up fast on the heels of the January subscription shipment. January had a number of factors delaying finishing those orders in our normal subscription processing time. We looked into pushing back the February subscription shipment, but unfortunately, this was the least bad timeframe.

If you still have a January subscription shipment pending due to problems with a payment method or a delay with an extra item in the order, we will combine the pending January order with February's releases where possible.

Please let us know via email, separate messageboard thread or by phone if you have questions or concerns!

thanks
sara marie

Liberty's Edge

Has there been a problem with the February orders? I haven't seen the authorization come through yet and now when I look at "My Subscription" page all the February books were pushed back to March.


Has costs gone up? lol... Shipping went from 7$ to 12$, and books went un a few bucks as well.

Ultradan

Liberty's Edge

USPScosts did go up end of Jan. not sure that much though.

Lantern Lodge Customer Service Manager

Update: Just a reminder, we do have some price changes that are effective this month.
You can read about the whys on Erik Mona's blog from November.

Pathfinder Map Packs and Pathfinder Flip-Mats: from $12.99 to $13.99
Pathfinder Player Companion: from $10.99 to $12.99
Pathfinder Adventure Path: from $19.99 to $22.99 (AP subscriber price of $15.99)

thanks!
Sara Marie

Lantern Lodge Customer Service Manager

Mike Silva wrote:
Has there been a problem with the February orders? I haven't seen the authorization come through yet and now when I look at "My Subscription" page all the February books were pushed back to March.

I'm going to have to work with Ross when he gets in to determine what happened. I'll let you know via email when we get your February order fixed.


I have the same issue Mike Silva has.

All of the items I had slated for Payment Yesterday & shipment next week are now pushed out to the end of March.

Liberty's Edge

Everything on my end looks good now, thanks.

Lantern Lodge Customer Service Manager

We are working to resolve the missing February order issue as we speak!


This is really silly and not a bhd (big hairy deal), but I just looked closely at my email for February order, and it has;

1 x Pathfinder Adventure Path #67: The Snows of Summer (Reign of Winter 1 of 6) (PFRPG) Print Edition (preorder) @ 16.09 = $16.09

instead of $15.99.

-- david

Lantern Lodge Customer Service Manager

We are aware of that issue and are in the process of fixing it.

Lantern Lodge Customer Service Manager

Update!

The warehouse still has a bit to go on February subscription shipments. They estimate being wrapped up by this evening.

thanks!

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