Are Visa Gift Cards still acceptable forms of payment?

[Thomas Seitz]

Dear Katina and/or Shayara (who are both awesome),

I recently purchased a Visa Gift card that had money on it. I tried using the store because Amazon doesn't always carry everything I need at a reasonable price (looks @ Weapon Master's Handbook being over 200 dollars...) However when I tried to enter my payment it hung and I didn't get anything resolved. I have since removed the items from my cart. Is there anyway I can have this resolved or do I need some other method of payment?

Sincerely and with much love to the wonderful CS people,

Blaine Seitz

[Cpt_kirstov]

They have a stricter authorization process now. You may need to change your billing address to be the one attached to the card (usually marked on the back of the card) until the charge goes through.

[Sharaya]

Thanks, Thomas! :D

And thanks for helping, Capt_kirstov.

To add some more detail:

Gift cards can be used for payments, but sometimes can have issues processing in our system. There are some differences between how we can process cards, and how pre-paid cards and gift card companies process cards, that don't always mesh well together.

If you are wanting to use a gift card, we recommend:

1) Check to see if the gift card has its own billing address, or if you need to enter your own billing address to the card. Our credit card processor is really picky about billing addresses matching exactly, so whatever the billing address for the card is, needs to match exactly what you enter for the billing address for the card on our site.

2) We highly recommend using the gift card to purchase a Paizo.com gift certificate, and then applying that as store credit to the account you want it on. The store credit can then be used for orders. Many of the pre-paid gift card companies only allow 1 authorization attempt, and hold unto funds unnecessarily, which can cause a lot of problems when trying to process orders. If you just use the gift card to turn it into paizo.com store credit, it bypasses many of those issues.

If you have any questions, just let us know!

[Thomas Seitz]

Thank you Shayara! :) I'll see about option #2.

[Thomas Seitz]

So after checking with stuff, I got this gift card thing figured out. I want to again thank Shayara along with Capt_kirstov. So now, I feel complete. :)

[Sharaya]

Glad to hear that you got it working!