Urgent - 4467795 Requests

[O PEDRA]

I´ve send a request on this order in 3 different times, 3 e-mails, 28th august, 1st November, 4th November.
Today, i´ve been charged but i didn't know the answers for my requests:

I´ve just placed the order 4467795, and a need little changes on it.

1) Because the shooping cart is limited to 30 itens i placed the order, but i need to include ALL ITENS at my list named as "28th August". Is that possible to merge all in one big order?

2) The order is placed as a gift. I´ve already bought another order with this option (order 4318231), and in the packing label was something like, Miniature/Figures and then the full price of the order, i´ve been charged by Brazilian authorities based in that label (importing fees here are unreal, like 60% including shipping price).
Is that possible to send that packing slip label with a lower price (US$ 75,00)?

3) If that´s possible can you send me all together but in the smallest box avaiable, Brazilian authorites love to stop at customs medium and big boxes. And i need the minis A.S.A.P. to run a Dungeon.

4) And if it´s possible can you say how much will cost me the current order plus itens from list 28th august?

P.S. Sorry about any grammar mistakes,
if necessary feel free to call me at: [PHONE NUMBER REDACTED]

Thankful,

Please, Answer me.

[Katina Davis]

Hello O Pedra,

Thank you for your questions! I'll try my best to answer all of them. I've temporarily suspended the order so that it will not be sent out until we can get everything figured out.

1) I've found your wishlist titled August 28, and I can attempt to add the items from it into your current order #4467795. However, since that list contains 92 items, I think first I'd like to answer your next two questions to see if you'd still like to add that many items to the order, since it will likely dramatically increase both the price of the order and the shipping cost. If you would still like to continue with that option afterwards, just let me know and I will see what I can do.

2) Our customs labels are generated automatically, and we are unable to change them based on customer preference. We are not able to make any changes to customs labels, especially with the intent to circumvent any customs regulations.

3) Our system will automatically put shipments into the best packaging based on the shipment method, so your order is already set to ship out in the smallest box that can fit all of the items.

4) If you would still like to add those 92 items despite customs charges, let me know and I will add them to the order. I will then send you an updated confirmation email with the price of the order, and let you know if any of the items are unavailable.

I hope this helps! Please let me know if you have any further questions.

Thanks!
-Katina

[O PEDRA]

Dear Katina,
Thank you for your answers! I still like to add that 92 items to the order #4467795 i know that will increase both the price of the order and the shipping cost. Can you please check how much will cost, and e-mail me?

I already been charged in my credit card by original order price, so i belive that you gonna charge me again just with the diference. Please send me by e-mail more info about it.

Thanks.

[Sharaya]

Hi O PEDRA,

Thanks for the update. We do not have the ability to move items from a wishlist to a cart or order from our side of the system. Please move them from your wish list to the cart, then to the "Save for Later" section. Once they are in "Save for Later" we can actually interact with them and move them to an order. Let us know when you are done with that.

Thanks!
~Sharaya

[O PEDRA]

Ok, done. All itens at save for later.
Please, recalculate the order price.
P.S. I already been charged by original price order.

[O PEDRA]

Please, let's finish this order, i've already did what you ask.
I've placed this order almost a month ago. Some miniatures gone sold out.
Somebody help me!
A little sugestion, expand your cart itens, for some itens 30 is so few.
I'm waiting like a month just because of it.

Unpaciently,
Bruno Aquino.

[Diego Valdez]

Hello O PEDRA,

I have moved all of the items from your saved for later into the order. You will be receiving an email confirmation, and the order should be on its way soon.

The 30 item limit is there because more items than that can cause the website to time out when processing the order. Lifting it means that for an order the size of this one, not only would it cause the site to time out and you wouldn't be able to place the order, but it would likely prevent you from accessing your cart at all as the site would time out while trying to access the cart.