Tolgrith is respected on the Fort by nearly everyone, and during the adventure time, he was sent by the king himself, so if he calls himself a sir or not, commoners wouldnt know the difference.
As for the bugbears, could be a regional behavior.
Adventure spoilers:
On day 40 a small clan of bugbears that
recently moved into the area and set up
camp begins raiding travelers, merchants,
and workers in the vale. Over the next 3
days, two work crews and one merchant
caravan are ambushed. The bugbears kill a
total of four people and Sir Tolgrith must
once again suspend work until the threat
is removed. The bugbears are ruthless in
their attacks but careful to cover their trail.
Tracking them back to their camp requires
a DC 30 Survival skill check by a PC with
the Track feat.
On day 40 a small clan of bugbears that
recently moved into the area and set up
camp begins raiding travelers, merchants,
and workers in the vale. Over the next 3
days, two work crews and one merchant
caravan are ambushed. The bugbears kill a
total of four people and Sir Tolgrith must
once again suspend work until the threat
is removed. The bugbears are ruthless in
their attacks but careful to cover their trail.
Tracking them back to their camp requires
a DC 30 Survival skill check by a PC with
the Track feat.
They do sound snearky to me, maybe not stalker and cruel, but certainly sneaky and murderers.
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Conquest of Bloodsworn Vale and Swords of Sin were really early adventures, prior to the world itself being written in the campaign setting book. 95% of the modules are still valid (except for J2: Guardians of Dragonfall which is pretty much the only thing completely written out of existence) There are a number of one-line comments that are ignored... but most of them are small... many are noted on the 'cannon conflicts category of the wiki