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Kudos on my Phone Call to CS

Paizo General Discussion

2 people marked this as a favorite.
Pathfinder Comics Subscriber; Pathfinder Adventure Path, Campaign Setting Subscriber

I just wanted to say that my call to customer service to swap my sidecart around was a pleasant and efficient experience.

With some of the (miserable!) phone calls I've been party to this summer, it made this one stand out.

Paizo, your support staff rocks just as hard if not harder than the people on the production end of things.

I've used Paizo's customer service in the past, and they've been nothing but a class act. I echo the kudos.

Paizo Employee Customer Service Manager

Thank you so much, we love hearing such positive feedback and we're thrilled you had a great experience!

Dark Archive

I'm still waiting on an email.

Pathfinder Comics Subscriber; Pathfinder Adventure Path, Campaign Setting Subscriber

Necroing to say that my call today was a model of courtesy and efficiency.

Keep truckin'!

1 person marked this as a favorite.

Another company with excellent customer service is Dreamscarred Press. I've never dealt with any other companies besides Paizo and DSP, but I can say they're all very courteous and professional.

Paizo Employee Customer Service Manager

15 people marked this as a favorite.

We wanna be the very best,
Like no CS ever was.
To help them all is our real test,
To fix orders is our cause,

We will travel through the website,
Searching far and wide.
Teach customers to understand
The power that's inside!

Customers, (gotta help them all) its you and me
We know its our destiny
Customers, oh, we answer with a smile
As we go the extra mile.

Customers, (gotta help them all) a heart so true
Our courage will pull us through
You teach us and we'll teach you
(Cus-to-mers) Gotta help 'em all

Ok, that was cornier than a Nebraska farm, but it was still great!

Paizo Employee Chief Technical Officer

6 people marked this as a favorite.
Sara Marie wrote:
...(Cus-to-mers) Gotta help 'em all

Ooh! Now can you do that end-credits rap where you call out every single customer by name?

3 people marked this as a favorite.

Sara probably could do that.

So...I guess I should conclude from this thread that Paizo's telephone customer service is considerably better than Paizo's e-mail customer service?

I'll keep that in mind for next time I have to contact Paizo CS.

It's certainly more immediate.

Ultimately though, it's the same people and the same quality of service in my experience. It can just take a while to get to the resolution. If speed is an issue with something, I always call to sort things out rather than email (I save email for the waffly, not-time-sensitive stuff or the stuff I don't need an answer on).

1 person marked this as a favorite.

I've never had a problem with either live calls or emails. CS has always been absolutely excellent.

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