Tracking oddities


Customer Service

Grand Lodge

3266738 - this order is not trackable
3179094 - yesterday the order changed shipping companies and apparently is now being handled by usps? It says it has a new label but no new information

Were they shipped together, is that why one is not trackable?

Customer Service Ray of Funshine

Order 3266738 shipping via USPS Priority. With the shipping program we use, we do not currently have the option of providing tracking numbers for such shipments. Sorry for any inconvenience.

Order 3179094 shipped separately. The shipping method was Standard Post. Typically our standard post shipment are run through a mail courier (Mail Innovations) and then dropped off at the closest post office that they can get to before the final destination, and USPS takes over delivery from there. On some occasions, the tracking information can get dropped (missed scanning, etc) when being transferred from Mail Innovations to the USPS.

Even when the tracking info does get dropped, the package generally still makes it to it final destination within the shipping estimate listed in the confirmation email from us (in this case, 3 to 10 business days).

If you have any further questions or concerns, please let us know. Thanks!

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