Pathfinder Adventure Card Game, Different color cards

[Maxxgold]

After shelling out over 200 dollars on this game It is very disappointing to find that the backs of my cards are colored differently. I have sent pictures to customer support.

The character add on deck I purchased has different colored cards then the rest of my cards. I have spent good money buying 1000 clear Ultra Pro sleeves for the cards and now I can't use them because the cards are different colors on the backside.

I would appreciate if someone from customer service would comment on this.

[Erik Keith]

Greetings Maxx!

I saw you post in one of the earlier threads about emailing us at [e-mail] about the topic along with a picture of the difference in your cards. This is exactly what you needed to do, and we should get back to you regarding it as soon as we can.

We're experiencing slowing response times than normal due to inquiries regarding the Pathfinder Online Alpha, we're a small team and it's taking us a bit to get through everything, you should get a response email from us in the near future. Thanks for your patience!

- Erik Keith

[Maxxgold]

Thanks for the reply. I'm just waiting on a response.

[Maxxgold]

I would just like to say thanks for nothing. I sent in pictures of my cards a month and a half ago. I haven't been able to play a game that I have spent over 200 dollars on. What a joke pazio is. I'm done if this is how you treat your customers. It's clear from reading all the horror stories from other customers that you guys messed up and now you want to put your head in the sand and act like nothing is wrong. My cards are different colors. It's not my fault so bleeping do something about it pazio.

[Sharaya]

I'm very sorry that we haven't responded to your email yet. We have been receiving an unusually high volume of emails over the last several weeks, and it is taking much longer than we would like to get caught up on everything. I'm very sorry for any inconvenience. I'll make sure we find and follow up on your email today.

Thanks!
Sharaya

[Maxxgold]

Thanks for the e mail stating that the cards being different colors is no big deal and I just have to deal with it. Class outfit. You guys screw up and then say it's no big deal. You could have said that a month and a half ago. It's not a total loss. I can get the black sleeves and fix the problem but a real company doesn't treat it's customers like this. I will never buy another pazio product again.

[Sharaya]

Thank you for your feedback. As I said in the email, as it is a cooperative game, the color difference in the cards while noticeable, should not affect the mechanics of gameplay.

We have switched to a new printer for Skull & Shackles which should help the card color between printings be more consistent.

[Ragecage]

I'm having a similar problem with card colors. I bought the base set and loved it! I quickly turned around and bought the other 5 adventure packs. Sadly, when I started pack 2 this evening, I noticed that the backs of the cards in pack 2 were a different color from the base set cards. I checked my other packs and found that packs 2,3 and 6 all have card back colors different from the base set. I've already order the character pack, but it hasn't arrived yet. I've got my fingers crossed that it will match the base set. I've just sent an email (with pictures) to customer service asking for help. The change in the color really affects game play. It's impossible not to know when a card from pack 2 is next on the location deck.

I really love this game and I hope that customer service can help me. This thread kinda scares me, but I'm hoping that since my issue is more than just the character addon pack that paizo will help me out.

Fingers crossed. :)