Customer Service Manager
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- Products:
Adventure Path #70: The Frozen Stars (Reign of Winter 4 of 6)
Roleplaying Game: Ultimate Campaign
Campaign Setting: Chronicle of the Righteous
Campaign Setting: Fey Revisited
Module: Doom Comes to Dustspawn
Flip-Mat: Arcane Dungeons
[url=http://paizo.com/products/btpy8xs4?Pathfinder-7]Pathfinder Comics #7[/url - Authorization Estimated: May 16th
- Estimated to start shipping: May 20th
- Estimated to be finished shipping: May 24th
↬If you have anything in your sidecart that is ready to go, it will ship with your Paizo subscription.
↬If you want to add anything to the order, you have until the authorization date to add it to your sidecart. If it is after the authorization date, make sure you choose to ship with the pending order number.
↬If you add an item to a pending subscription order and the added item has a "should ship from warehouse estimate of longer than 2-6 days, your subscription shipment will wait until that new item(s) arrive before it can be shipped. This may delay your subscription shipment!
↬If you need to make changes to the payment method or shipping address, you can make changes to the subscription until the authorization date, if it is after the authorization date, double check the changes applied to both the pending order and the subscription.
None expected for May 2013.
❆✿❄If you have questions about your individual order or subscriptions, please start a new thread.❆✿❄
edit 05/09/13: Comic #7 Will be included in this subscription shipment if you are a Comics Subscriber.
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Customer Service Manager
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You may have noticed there are two Campaign Setting books being released at the same time. This is addressed in the Upcoming Double Volumes thread. We are also expecting double volumes for June and July for both the Campaign Setting and Player Companion lines.
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Customer Service Manager
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Update! Pathfinder #7 will be included in the May Subscription shipment for Comics Subscribers.
Additionally, the hardcover compilation Dark Waters Rising (paizo.com exclusive and standard covers) will also be included in the May subscription shipment if it is in your sidecart by May 15th. For comics subscribers, if you wish to receive the 20% preorder discount for preordering the hardcover compilation, it needs to be in your sidecart or a submitted order by May 14th!
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Customer Service Manager
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Update!
Not all the subscriptions finished authorizing/generating orders last night. I restarted it this morning when I got in. Current status shows about 313 minutes until it is 100% complete. This may mean that your My Subscription page shows May items are now in June. This should correct itself once your order has gone through the spawning order thing. If you haven't seen your order get generated by the end of the day (5pm PST), let me know at customer.service@paizo.com.
thanks
sara marie
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Customer Service Manager
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Update!
The warehouse is still shipping out subscription orders!
The very last of the "should ship from our warehouse by Friday, May 24th" were packaged just after the mail went out on Friday, however, they should all be picked up by this afternoon. If there is tracking on the order it should kick in later this week, although sometimes scanning the tracking information does get missed. There is no need to worry about your order until after the 4-8 business day estimated delivery window has completely passed (roughly the 6th or 7th of June).
There are still other orders pending in the shipping queue. The warehouse is shipping orders as quickly as possible. If you are concerned about your order, you can check your order history page on your My Account page. If there is nothing obviously wrong with your order, then it likely is just awaiting its turn in the shipping queue.
I will update again when the warehouse lets me know they have finished up.
thanks
sara marie