damaged book


Customer Service

Grand Lodge

Regarding order 1979819,When I received this order one of the books(pirates of the inner sea had a small mark on the back like the glossy part had gotten too hot.Later after reading through it once two pages stuck together.I am bringing this up much later than when I received it,because I am debating ordering more books but I would prefer to not get books in that condition.

Paizo Employee Software Test Engineer

fasthd97 wrote:

Regarding order 1979819,When I received this order one of the books(pirates of the inner sea had a small mark on the back like the glossy part had gotten too hot.Later after reading through it once two pages stuck together.I am bringing this up much later than when I received it,because I am debating ordering more books but I would prefer to not get books in that condition.

That doesn't sound good. I've set a replacement copy to your sidecart to be shipped to you with your next subscription shipment, feel free to keep a hold of the non mint copy as well. When you pay for a mint copy of a book, that's what we plan on delivering to you.

I would like to request a few digital pictures of the damage to the book sent to Customer.Service@Paizo.Com if you can so we can document the printing error. While misprints like this are rare, we like to keep a record of them when they do happen. If there is anything else I can do for you, don't hesitate to ask. You should be able to verify the replacement copy in your sidecart on your My Account page on our website. Thanks!

Grand Lodge

I can do that might take me a day or three as I left it at a friends so we could prepare for the shackles game.

Paizo Employee Software Test Engineer

fasthd97 wrote:

I can do that might take me a day or three as I left it at a friends so we could prepare for the shackles game.

We greatly appreciate it. Thanks for your assistance!

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