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I have to say the two FLGS' I frequent are nothing like this. The owners and staff are right there for the customers as soon as they walk in the door. The other two that I know of but haven't visited have the same level of customer service from what I've been told by friends who patronize them. I guess we just got lucky in that department.
Sadly I had a friend who ran a gaming shop this way - though replace tabletop game with "Minecraft." Ironically he was so lazy some days he'd let his roommate run it (1PM is just TOO early for some people I guess) and those were typically the only days anything was sold.
Was very sad to see it go as none of us, at the time, had a very good setup for hosting games.